Export Customer Service Supervisor

Job Summary
We are looking for an Export Customer Service Supervisor to manage customer service operations for the European and US markets. The role involves coordinating with Chinese agents, ensuring accurate export documentation and logistics, and resolving service issues promptly. The Supervisor will act as the main link between international customers and internal teams, while also mentoring junior staff and supporting the Market Manager in achieving export service goals.
Key Responsibilities

• Oversee and manage all export customer service operations for assigned European and US markets.
• Act as the primary liaison between international customers and Chinese agents to ensure seamless communication and service delivery.
• Coordinate export documentation, compliance, and logistics to guarantee timely and accurate order fulfillment.
• Monitor and track shipments, resolving any issues or delays proactively.
• Maintain strong customer relationships by addressing inquiries, complaints, and feedback promptly and professionally.
• Prepare and analyze export sales reports, providing insights for business decisions and process improvements.
• Support the Market Manager in implementing customer service strategies that align with overall export goals.
• Train, mentor, and supervise junior customer service team members to ensure consistent service excellence.
  

Qualification Required & Experience

• Master’s degree in International Business, Logistics, Supply Chain Management, or related field.
• Minimum of 3 years’ experience in export customer service, logistics, or international trade.
• Fluency in both Chinese (Mandarin) and English (written and spoken) is required.
• Strong knowledge of export documentation, INCOTERMS, and international shipping regulations.
• Excellent organizational, problem-solving, and multitasking abilities.
• Strong interpersonal and cross-cultural communication skills with the ability to collaborate across diverse markets.
• Proficiency in MS Office Suite (Excel, Word, PowerPoint); ERP/CRM systems knowledge is an advantage.
• High attention to detail, accuracy, and commitment to meeting deadlines.
• Leadership qualities with the ability to supervise, coach, and inspire a team.
  

What We Offer

• Competitive salary and benefits.
• Opportunity to shape market strategies in a growing region.
• A collaborative and inclusive work environment.
• The chance to work with a leading company driving industrial growth in Ghana.
  

Location: Weija-Gbawe, Accra
How To Apply For The Job
Interested candidates should send their CV to:
keda-gh-hrrecruitment@twyfordtile.com with the subject line "Export Customer Service Supervisor.”
Closing Date: 09 July, 2026
At Keda Ghana Ceramics Company Limited, we are committed to creating an inclusive workplace while prioritizing roles that align with our operational needs.
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