Content Moderator

Job Title:









Content Moderator

Job Description

As an Advisor I, Content Moderator with English, you will play a key role in safeguarding the user experience on a leading global digital platform. Your primary responsibility will be to review and moderate content across multiple formats (text, image, video, ads) to ensure it aligns with community standards and platform policies.

You will act as a guardian of digital trust, ensuring that user-generated content complies with legal, ethical, and platform-specific guidelines, while fostering a safe and respectful online environment.

Essential Functions/Core Responsibilities

• Monitor and review user-generated content (UGC) to ensure it adheres to platform policies.
• Make content moderation decisions quickly and accurately based on established guidelines.
• Respond appropriately to flagged or reported content across various categories.
• Maintain objectivity and consistency while handling sensitive or graphic material.
• Escalate complex or ambiguous cases to senior moderators or policy experts.
• Provide feedback on policy gaps and emerging trends for continuous improvement.
• Collaborate with team leaders, support teams, and policy managers to maintain moderation quality.
• Ensure compliance with confidentiality, data security, and ethical standards.
• Adhere to assigned schedules, including rotational shifts and time-sensitive performance targets.
  
  

Candidate Profile

Education:

• Bachelor’s degree minimum (any field) with a strong academic record.
  
  

Experience:

• Entry-level acceptable; must demonstrate learning agility and personal initiative.
• Previous experience in content moderation, trust & safety, or customer service is an advantage.
  
  

Language:

• Excellent command of English language; capable of writing clear, error-free reports or content feedback.
• English proficiency – minimum B2 level.
  
  

Technical Skills:

• Able to fact-check and retrieve credible information quickly using search engines and authoritative sites
• Basic computer literacy and ability to learn new tools quickly.
• Good typing speed and proficiency with MS Office tools.
  
  

Soft Skills:

• High attention to detail and strong analytical thinking.
• Emotional resilience to review sensitive content with professionalism.
• Strong sense of teamwork and adaptability in a dynamic environment.
• Ability to apply policy consistently and remain objective under pressure.
  
  

Additional Qualities:

• Interest in digital safety, online communities, and responsible content.
• Ability to articulate complex content issues clearly and concisely.
• A positive and ethical approach to platform integrity.
  
  

Availability:

• Willingness to work rotational shifts, including evenings, weekends, and holidays.
  
  

Ready to Join Us?

If you meet these requirements and want to help shape a safer digital space, don’t miss this opportunity! Click Apply and start your journey with us today.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Location:

GHA Accra - No 18, Castle road North Ridge

Language Requirements:

Time Type:

Full time

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