Tour Guide & Administrative Assistant

We are a community-focused tour company creating life-changing experiences across Ghana and Africa. We connect travellers with authentic local culture, vibrant communities, and transformative adventures. We're passionate about responsible tourism, empowering local artisans and communities, and redefining travel in Africa. We’re growing our tribe—and we’re looking for someone exceptional to join us!

Location: Accra

Deadline: 23rd June 2025

Position Summary

We are seeking a dynamic and reliable Tour Guide & Administrative Assistant to join our team. This dual role is ideal for someone who is passionate about travel, deeply organized, and excited to grow with a company that values people, purpose, and progress.

The successful candidate will:

• Serve as a friendly and knowledgeable tour guide for guests visiting Ghana 
• Assist with administrative tasks, including data entry, research, and client communications.
• Contribute to marketing efforts, such as social media support, content ideas, and community outreach.

Key Responsibilities as a Tour Guide:

• Lead engaging and informative tours for groups of varying sizes
• Ensure guest safety and comfort throughout tour experiences
• Share accurate, engaging information about destinations, cultures, and histories
• Handle guest inquiries and provide excellent customer service
• Maintain a professional appearance and demeanour at all times
• Adapt tour content based on group dynamics and interests
• Represent the brand with enthusiasm and authenticity.

As an Administrative Assistant:

• Perform accurate data entry and maintain customer databases
• Conduct research for new tour destinations and experiences
• Conduct research for upcoming tours, vendors, and experiences.
• Assist in planning and logistics coordination for tours.
• Assist with marketing activities, including social media content and promotional materials
• Handle booking inquiries and reservation management
• Prepare tour materials and ensure equipment is ready
• Support general office operations as needed
• Contribute to marketing tasks, including writing captions, handling inquiries, and light social media engagement.

Required Qualifications

• Bachelor's Degree or equivalent required
• Strong interpersonal and communication skills
• Strong attention to detail and time-management skills
• Basic computer skills, including Microsoft Office or Google Workspace
• Ability to travel and work weekends or holidays when needed
• Physical ability to lead walking tours and handle tour equipment
• Excellent spoken and written English (additional local languages a bonus)
• Ability to multitask and stay calm under pressure
• Willingness to learn new skills and take feedback constructively
• A proactive attitude with a passion for excellence

Desired Qualities

• Experience in tourism, customer service, or administration
• Interest in local history, culture, or tourism
• Multilingual capabilities (preferred but not required)
• Basic knowledge in digital marketing (preferred but not required)

Why Join Us?

• Competitive compensation with performance incentives
• Ongoing training, mentorship, and development
• Travel and cultural immersion experiences.
• Fun, dynamic work environment with a supportive team

Growth Opportunities

We believe in promoting from within and providing our team members with opportunities to develop new skills. Successful candidates may advance to senior guide positions, operations management, or specialized roles in marketing and business development.

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