Stores Manager(eastern European Expats)

Commercial Performance & Sales Leadership

· Deliver monthly and annual sales targets in line with approved budgets

· Drive Average Selling Price (ASP), conversion rate, and units per transaction

· Ensure full and correct execution of all marketing campaigns in-store

· Actively coach and follow up with sales teams on daily, weekly, and monthly KPIs

· Maintain high standards of customer service, upselling, and complaint resolution

. Store Operations & Compliance

· Ensure strict compliance with company SOPs, pricing, promotions, and processes

· Guarantee accurate opening/closing procedures, cash handling, and documentation

· Maintain store appearance in line with brand and visual merchandising standards

· Ensure health, safety, and security procedures are fully respected at all times

Stock & Inventory Control

· Ensure accurate stock management at all times

· Minimize stock variance, damages, and losses

· Lead and supervise cycle counts and full stock counts

· Ensure timely follow-up on receiving, transfers, returns, and deliveries

· Work closely with warehouse and logistics teams to reduce delivery delays and errors

. People Management & Discipline

· Recruit, onboard, and develop store staff in coordination with HR

· Set clear targets and expectations for each team member

· Monitor attendance, punctuality, productivity, and behavior

· Control overtime strictly, approving it only in justified and exceptional cases

· Manage performance issues through coaching, warnings, and escalation where required

· Maintain a motivated, disciplined, and results-driven team culture

Cost Control & Reporting

· Control staff costs, overtime, and operational expenses within approved limits

· Ensure accurate and timely daily, weekly, and monthly reports

· Analyze store performance and propose corrective actions when results deviate from targets

· Escalate risks, issues, and deviations proactively to Management

Requirements
Required Qualifications & Experience

· Minimum 5 years’ experience as a Store Manager or Deputy Store Manager in a structured retail environment

• Retail Experience in any African Country
  

· Proven track record in sales-driven retail (furniture, electronics, FMCG, home goods preferred)

· Experience managing large teams in a high-pressure environment

· Strong understanding of retail KPIs, stock control, and cost management

· Experience working with ERP / POS systems (e.g. AX, SAP, Oracle or similar)

· Good command of English (spoken and written)

Behavioral Expectations (Critical)

· Strong personal discipline and accountability

· Comfortable working under sales pressure and tight deadlines

· Hands-on, floor-oriented leadership style

· Zero tolerance for procedural shortcuts

· Ability to enforce rules fairly and consistently

· Results-oriented mindset with strong execution focus

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