Stores Manager(eastern European Expats)
Job descriptions & requirements
Commercial Performance & Sales Leadership
· Deliver monthly and annual sales targets in line with approved budgets
· Drive Average Selling Price (ASP), conversion rate, and units per transaction
· Ensure full and correct execution of all marketing campaigns in-store
· Actively coach and follow up with sales teams on daily, weekly, and monthly KPIs
· Maintain high standards of customer service, upselling, and complaint resolution
. Store Operations & Compliance
· Ensure strict compliance with company SOPs, pricing, promotions, and processes
· Guarantee accurate opening/closing procedures, cash handling, and documentation
· Maintain store appearance in line with brand and visual merchandising standards
· Ensure health, safety, and security procedures are fully respected at all times
Stock & Inventory Control
· Ensure accurate stock management at all times
· Minimize stock variance, damages, and losses
· Lead and supervise cycle counts and full stock counts
· Ensure timely follow-up on receiving, transfers, returns, and deliveries
· Work closely with warehouse and logistics teams to reduce delivery delays and errors
. People Management & Discipline
· Recruit, onboard, and develop store staff in coordination with HR
· Set clear targets and expectations for each team member
· Monitor attendance, punctuality, productivity, and behavior
· Control overtime strictly, approving it only in justified and exceptional cases
· Manage performance issues through coaching, warnings, and escalation where required
· Maintain a motivated, disciplined, and results-driven team culture
Cost Control & Reporting
· Control staff costs, overtime, and operational expenses within approved limits
· Ensure accurate and timely daily, weekly, and monthly reports
· Analyze store performance and propose corrective actions when results deviate from targets
· Escalate risks, issues, and deviations proactively to Management
Requirements
Required Qualifications & Experience
· Minimum 5 years’ experience as a Store Manager or Deputy Store Manager in a structured retail environment
- Retail Experience in any African Country
· Proven track record in sales-driven retail (furniture, electronics, FMCG, home goods preferred)
· Experience managing large teams in a high-pressure environment
· Strong understanding of retail KPIs, stock control, and cost management
· Experience working with ERP / POS systems (e.g. AX, SAP, Oracle or similar)
· Good command of English (spoken and written)
Behavioral Expectations (Critical)
· Strong personal discipline and accountability
· Comfortable working under sales pressure and tight deadlines
· Hands-on, floor-oriented leadership style
· Zero tolerance for procedural shortcuts
· Ability to enforce rules fairly and consistently
· Results-oriented mindset with strong execution focus
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