Deputy Operations Manager (React Team)

Key Requirements

• Implement and enforce standardized protocols for alarm response operations (dispatch, escalation, arrival procedures, handover, reporting).
• Drive operational excellence through daily readiness checks and consistent field discipline.
• Ensure full compliance and effective use of our operational technology: Patriot dispatch, Plink, Hytera radio systems, vehicle tracking, dash cams, body cams, and incident reporting tools.
• Establish and manage KPIs across the response function (response times, patrol readiness, incident reporting quality, shift performance, vehicle condition, client satisfaction).
• Strengthen coordination between Control Room, Field Teams, and Supervisors to deliver reliable 24/7 coverage.
• Lead continuous improvement: post-incident debriefs, corrective actions, refresher coaching, and enforcement of standards.

Core Responsibilities

• Shift & Team Leadership: Supervise shift commanders, drivers/riders, and response officers; enforce punctuality, readiness, and professionalism.
• Dispatch & Field Execution: Confirm alarm handling procedures are followed from activation to closure; maintain high standards of radio discipline and on-scene conduct.
• Vehicle & Equipment Readiness: Ensure daily inspections for vehicles/bikes, cameras, radios, tracking units, uniforms, and response kits; escalate defects and enforce compliance.
• Reporting & Accountability: Ensure incident reports are accurate, timely, and professionally written; investigate exceptions and implement corrective actions.
• Training & Standards: Support onboarding and refresher training; maintain SOP compliance and field coaching.
• Client & Stakeholder Support: Assist with sensitive incidents, escalation communication, and (where applicable) coordination with law enforcement partners.

Required Profile

• Law enforcement or military background is strongly preferred (or equivalent rapid- response/security operations leadership).
• Minimum 5+ years in security operations / rapid response with 2+ years in a leadership role.
• Strong command presence, decision-making under pressure, and ability to enforce standards without compromise.
• High competence in radio communication, dispatch discipline, and basic tech tools (apps, reporting, trackers, CCTV/monitoring exposure is a plus).
• Excellent written reporting and attention to detail.
• Valid driver’s license: motorcycle operations experience is an advantage.
• Proven track record of discipline, neatness, and operational tidiness (teams, vehicles, stations, and personal appearance).

What We’re Looking For (Non-Negotiable)

• Ownership mindset
• Discipline
• Integrity
• Reliability
• Fast execution
• Clean reporting
• Professional appearance

Salary: Attractive

Location: Accra