Restaurant Manager

Key Responsibilities:

• Oversee all daily restaurant operations to ensure smooth service and customer satisfaction.
• Recruit, train, schedule, and manage front-of-house staff.
• Foster a positive work environment through leadership, motivation, and team development.
• Ensure guest satisfaction by addressing and resolving complaints promptly and professionally.
• Monitor dining area for cleanliness, ambiance, and proper service flow.
• Collaborate with the kitchen team to ensure timely service and high food quality.
• Maintain compliance with health, safety, and sanitation standards.
• Manage inventory, ordering, and stock control to ensure cost-efficiency.
• Assist with budgeting, financial reporting, and cost control initiatives.
• Implement and enforce operational policies and procedures.
• Maintain relationships with vendors and suppliers to ensure timely deliveries and quality products.
• Drive revenue by identifying opportunities for promotions, events, and service improvements.

Qualifications:

• Proven experience (5+ years) as a Restaurant Manager or similar role in the hospitality industry.
• Strong leadership, communication, and interpersonal skills.
• In-depth understanding of restaurant operations, customer service, and staff management.
• Knowledge of health and safety regulations, labour laws, and hospitality best practices.
• Experience with POS systems, scheduling software, and basic financial reporting.
• Ability to work flexible hours, including nights, weekends, and holidays.
• Exceptional problem-solving, multitasking, and decision-making abilities.
• High school diploma or equivalent required; degree in hospitality management or business is a plus.

How to Apply: Send your CV to hello@shiftconsultsafrica.com with the subject: RESTAURANT MANAGER - AIRPORT.

Please note that only shortlisted candidates will be contacted.