General Manager (Beauty Bar)

Responsibilities:

Operations & Performance Management:

• Oversee daily operations at both salons to ensure efficiency and consistency.
• Implement and maintain SOPs across locations to uphold Gigi’s standards of clean beauty and client care.
• Monitor KPIs such as appointment volume, service quality, product usage, and cleanliness standards.
• Conduct regular site visits, audits, and team check-ins.

Team Leadership & Development:

• Manage and support salon managers, front desk coordinators, and service providers.
• Lead recruitment, onboarding, training, and performance evaluations.
• Create a positive, empowering culture aligned with Gigi Beauty Bar’s mission.
• Resolve team conflicts and promote continuous staff development and retention.

Client Experience & Brand Representation:

• Ensure exceptional customer service and client satisfaction at both locations.
• Handle escalated client concerns with professionalism and follow-up.
• Uphold the Gigi Beauty Bar brand image in presentation, communication, and customer interactions.

Sales, Financials & Growth:

• Drive weekly and monthly sales performance across both salons.
• Track financial metrics: revenue, cost control, staff productivity, and profitability.
• Collaborate with the Owner on promotions, new service launches, and seasonal campaigns.
• Optimize booking capacity and upselling opportunities through staff coaching and system improvements.

Inventory & Vendor Coordination:

• Manage stock levels of non-toxic products and supplies.
• Maintain strong relationships with vendors and ensure timely restocking.
• Track usage to minimize waste and reduce product costs.

Marketing & Community Engagement:

• Partner with marketing to grow local visibility and online presence.
• Support client acquisition strategies (e.g., referral programs, influencer collaborations).
• Monitor online reviews and client feedback to refine services and messaging.

Compliance, Cleanliness & Safety:

• Ensure salons meet health, safety, and hygiene regulations.
• Enforce all sanitation protocols in line with Gigi’s non-toxic philosophy.
• Maintain updated licensing, insurance, and documentation at both sites.
  

Key Performance Indicators (KPIs):

• Monthly revenue growth per location
• Client retention and satisfaction scores
• Service provider productivity and booking efficiency
• Inventory cost vs. usage
• Team performance and turnover rates.

Qualifications & Requirements:

• Bachelor's degree in Business, Hospitality, or a related field (preferred)
• Minimum 3–5 years’ experience in salon/spa or retail management, including multi-location responsibility
• Strong leadership, coaching, and conflict-resolution skills
• Passion for non-toxic beauty, wellness, and exceptional client care
• Proficiency in salon software), Google Workspace, and POS systems

Compensation & Benefits:

• Competitive salary + performance-based bonuses.
• Opportunities for career growth in a fast-expanding brand.
• Positive and collaborative team environment.

How to apply: 
Interested candidates should send their CVs and Cover Letters to gigibeautybar@gmail.com

Location: Accra-Airport
Employment Type: Full-Time
Salary Range: Attractive