Front Desk & Social Media Officer (Female Preferred)

Key Responsibilities:

Front Desk & Customer Service

• Welcome and attend to walk-in customers professionally.
• Handle customer inquiries (in-person, phone, WhatsApp, and online).
• Take and record customer orders accurately.
• Provide information on services, pricing, and delivery timelines.
• Maintain good customer relationships and follow up on orders.

Marketing & Social Media

• Manage daily engagement on social media platforms (Instagram, Facebook, TikTok, WhatsApp Business, etc.).
• Respond promptly to messages, comments, and inquiries.
• Develop and implement online and on-ground marketing campaigns.
• Create and post marketing content (photos, videos, promotions).
• Drive customer traffic through promotions, collaborations, and outreach.

Administrative & Financial Records

• Keep accurate daily financial transaction records (sales, expenses, payments).
• Issue receipts and maintain proper filing of documents.
• Support basic office administration using Microsoft Office (Word, Excel, etc.).
• Prepare simple weekly or monthly sales and marketing reports.

Qualifications & Skills:

• Minimum HND qualification (Business Administration, Marketing, Fashion, or related field preferred).
• Proficiency in Microsoft Office Suite (Word, Excel, etc.).
• Knowledge of fashion and garment production is a strong advantage.
• Strong understanding of social media marketing and online engagement.
• Excellent communication and customer service skills.
• Must be a people person – friendly, confident, and respectful.
• Highly organized, detail-oriented, and trustworthy.
• Self-motivated and able to work with little or no supervision.
• Willingness to work extended hours or weekends when required for promotions or peak periods.

Location: The Embroidery Place, Dome Pillar 2, Accra

Salary: Attractive