Operations Lead
Job summary
A fast-growing professional facilities management company, providing professional contract cleaning, hygiene and sanitation solutions, pest control services, and integrated facilities support to corporate, industrial, commercial, and institutional clients is looking to hire an Operations Lead who will have end-to-end responsibility for operational performance across all service lines, while also playing a critical role in business development, marketing execution, and key account management. This role requires an experienced, disciplined and hands-on person with strong people management skills, commercial awareness, and the ability to translate strategy into efficient day-to-day operations.
Job descriptions & requirements
Key responsibilities
Operations & Service Delivery
- Oversee daily operations across contract cleaning, hygiene supplies, pest control, and related FM services
- Ensure service delivery meets contractual SLAs, quality standards, and health & safety requirements
- Develop and enforce standard operating procedures (SOPs) for all service lines
- Plan and optimize staff deployment, schedules, equipment usage, and materials
- Monitor operational KPIs including service quality, cost efficiency, compliance, and turnaround times
- Lead continuous improvement initiatives to enhance productivity and service consistency
- Identifying areas for improvement in product offerings, sales tactics, marketing strategy, and promotional activ ties to increase the company’s sales portfolio.
- Any other tasks assigned.
People & Team Management
- Supervise and coordinate site supervisors, operations officers, and frontline service staff
- Recruit, train, coach, and performance-manage operational teams
- Enforce discipline, attendance, grooming, and professional conduct standards
- Foster a culture of accountability, safety, teamwork, and customer focus
Marketing & Business Development Support
- Support the development and execution of marketing and sales strategies
- Participate in client pitches, presentations, proposals, and tenders
- Identify upselling and cross-selling opportunities within existing accounts
- Collaborate with management on pricing, service bundling, and market positioning
- Represent the company professionally at client meetings, site visits, and industry engagements
Account & Client Relationship Management
- Conduct regular site inspections, performance reviews, and client feedback sessions
- Resolve service issues, complaints, and escalations promptly and professionally
- Ensure contract renewals through consistent service excellence and value delivery
Qualifications & Experience
Required
- A minimum of an HND or a Bachelor’s degree.
- 5–8 years’ experience in facilities management, cleaning services, logistics, or operations-driven service indutries, with at least 3 years in a leadership role.
- Excellent communication, leadership, and human relations skills.
- HSE or Project Management certification is an added advantage.
- Must possess a valid Driver’s License and be willing to travel.
Advantageous
- Experience supporting sales, marketing, or business development initiatives
- Knowledge of Ghanaian labor laws, HSE regulations, and service contracts
Key Competencies & Skills
- Strong leadership and people management ability
- Excellent planning, coordination, and problem-solving skills
- Commercial and customer-centric mindset
- Strong communication and negotiation skills
- Ability to work under pressure and manage multiple sites simultaneously
- High level of integrity, professionalism, and attention to detail
- Proficiency in MS Office and basic reporting tools
What Success Looks Like In This Role
- Consistently high client satisfaction and contract renewals
- Efficient, compliant, and cost-effective operations
- Motivated, disciplined, and well-managed teams
- Measurable contribution to business growth and client expansion.
Why Join Us?
- Competitive remuneration
- Career growth opportunity in a growing company
- Professional and performance‑driven work environment
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