Store Manager

Key Responsibilities

• Control and validate the implementation of the brands commercial strategy.
• Ensure reporting to management: analyze and report on commercial activity.
• Evaluate results based on business objectives.
• Carry out qualitative and quantitative objectives.
• Develop the customer portfolio and the average basket.
• Propose and implement action plans to optimize revenue and margin.
• Ensure compliance with the marketing charter, instructions and deadlines during campaign operations, sales, promotions, POS. 
• Ensure the success of the launch of the various commercial campaigns to develop attendance and ensure the availability of all the essential art of marketing operations.
• Ensure customer satisfaction and an outstanding customer experience.
• Facilitate periodic meetings to inform and communicate with its staff.
• Transmit to its teams all the rules and procedures in force and ensure their compliance daily.
• Control the organization and execution of activities in the store.
• Coordinate actions.
• Supervise, control, supervise and develop the skills of its employees.
• Direct its teams reaching revenue objectives and commercial indicators.
• Delegate tasks or projects and ensure their fulfillment.
• Assist with staff requitement to HR Manager.
• Ensure compliance with the integration program for new recruits.
• Enforce safety rules and instructions.
• Ensure the achievement of qualitative objectives (breakage, reimbursement, return, display prices and liquidation prices... etc.)
• Guarantee the quality and reliability of physical stock in accordance with the movements made.
• Enforce all the procedures (collection, delivery, sales transactions, VAT exemption, discount...).
• Justify stock discrepancies in rotating and annual inventories and ensure absence of product shortages.
• Guarantee a good management of stock according to the demand and the needs of the customers.
• Be attentive to the local market for better feedback of information to the central services (Prices, products, unity of need, competition).
• Respect the charter of the brand and guarantee good maintenance of the store (technical equipment, rules of hygiene and safety, work clothes ...).
• Carry out commercial reporting to management.
• Ensure the implementation of products as part of the visual merchandising policy.
• Ensure the continuous improvement of management indicators.
• Manage your operating account.
• Ensure compliance with the group HR policy.
• Strictly follows all security protocols set by the company.
• Personal physical presence at store opening and closing hours.

Key Qualifications and Requirements

• Excellent verbal and written communication skills.
• Excellent interpersonal and negotiation skills with a proven ability to create and maintain positive working relationships with vendors, suppliers, shippers, and customers.
• Strong supervisory, organizational and leadership skills.
• Thorough understanding of company products and logistics.
• Strong analytical and problem-solving skills.
• Proficient with Microsoft Office Suite or related software
• Solid knowledge of Store Management, marketing and sales principles
• Understanding of data analysis and forecasting methods
• Proficient in MS Office
• An analytical mind with a strategic ability
• Excellent communication and people skills
• BSc/BA in business administration, marketing or related field.

Salary: Attractive

Location: Accra