Store Manager: Expatriates with African Market Exposure

Key Responsibilities:

• Commercial Performance & Sales Leadership
• Deliver monthly and annual sales targets in line with approved budgets
• Drive Average Selling Price (ASP), conversion rate, and units per transaction
• Ensure full and correct execution of all marketing campaigns in-store
• Actively coach and follow up with sales teams on daily, weekly, and monthly KPIs
• Maintain high standards of customer service, upselling, and complaint resolution
• Store Operations & Compliance
• Ensure strict compliance with company SOPs, pricing, promotions, and processes
• Guarantee accurate opening/closing procedures, cash handling, and documentation
• Maintain store appearance in line with brand and visual merchandising standards
• Ensure health, safety, and security procedures are fully respected at all times
• Stock & Inventory Control
• Ensure accurate stock management at all times
• Minimize stock variance, damages, and losses
• Lead and supervise cycle counts and full stock counts
• Ensure timely follow-up on receiving, transfers, returns, and deliveries
• Work closely with warehouse and logistics teams to reduce delivery delays and errors
• People Management & Discipline
• Recruit, onboard, and develop store staff in coordination with HR
• Set clear targets and expectations for each team member
• Monitor attendance, punctuality, productivity, and behavior
• Control overtime strictly, approving it only in justified and exceptional cases
• Manage performance issues through coaching, warnings, and escalation where required
• Maintain a motivated, disciplined, and results-driven team culture
• Cost Control & Reporting
• Control staff costs, overtime, and operational expenses within approved limits
• Ensure accurate and timely daily, weekly, and monthly reports
• Analyze store performance and propose corrective actions when results deviate from targets
• Escalate risks, issues, and deviations proactively to Management

Key Performance Indicators (KPIs)

• The Store Manager will be evaluated on, but not limited to Commercial KPIs
• Sales vs Target
• Average Basket / ASP
• Conversion Rate
• Campaign Execution Score
• Operational KPIs
• Stock Variance (%) and Value
• Returns / Damages Ratio
• Audit & SOP Compliance Score
• Delivery & Installation Timeliness
• People KPIs
• Staff Turnover
• Overtime Ratio
• Individual Staff Performance Scores
• Training & SOP Compliance
• Decision Authority
• Authorized to decide daily store operations within approved procedures
• Staff scheduling and task allocation
• In-store execution of approved campaigns
• Requires prior approval for discounts beyond approved thresholds
• Overtime outside exceptional cases
• Any deviation from approved procedures or policies

Required Qualifications & Experience

• Minimum 5 years’ experience as a Store Manager or Deputy Store Manager in a structured retail environment
• Proven track record in sales-driven retail (furniture, electronics, FMCG, home goods preferred)
• Experience managing large teams in a high-pressure environment
• Strong understanding of retail KPIs, stock control, and cost management
• Experience working with ERP / POS systems (e.g. AX, SAP, Oracle or similar)
• Good command of English (spoken and written)
• Behavioral Expectations (Critical)
• Strong personal discipline and accountability
• Comfortable working under sales pressure and tight deadlines
• Hands-on, floor-oriented leadership style
• Zero tolerance for procedural shortcuts
• Ability to enforce rules fairly and consistently
• Results-oriented mindset with strong execution focus

Working Conditions

• Full-time, on-site role
• Weekend and public holiday work required as per retail schedule
• High level of responsibility and accountability

Salary: Attractive

Location: Accra