Customer Service / Front Desk Officer
Easy apply
New
Job summary
The Customer Service / Front Desk Officer is responsible for providing excellent customer service while managing front office operations. This role serves as the first point of contact for visitors and clients, ensuring a professional, welcoming, and efficient experience. The officer will handle inquiries, manage appointments, support administrative tasks, and maintain smooth day-to-day front desk operations
Min Qualification:
Degree
Experience Level:
Entry level
Experience Length:
3 years
Job descriptions & requirements
Key Responsibilities
Front Desk Management
- Greet and welcome visitors in a professional and friendly manner.
- Answer, screen, and direct incoming phone calls.
- Manage the reception area to ensure it is tidy and presentable.
- Maintain visitor logs and issue visitor passes where necessary.
- Handle incoming and outgoing mail and deliveries.
Customer Service Support
- Respond to customer inquiries via phone, email, or in person.
- Provide accurate information about products, services, or company policies.
- Resolve customer complaints promptly and professionally.
- Escalate complex issues to the appropriate department.
- Follow up with customers to ensure satisfaction.
Administrative Support
- Schedule appointments and manage meeting room bookings.
- Assist with data entry and record keeping.
- Maintain and update customer databases.
- Prepare basic reports and correspondence as needed.
- Support other departments with administrative tasks.
Communication & Coordination
- Coordinate communication between departments.
- Relay important messages accurately and promptly.
- Support internal events, meetings, and customer engagements.
Office Support
- Monitor office supplies and request replenishment when necessary.
- Ensure office equipment at the front desk is functioning properly.
- Assist in maintaining company records and documentation.
Qualifications & Requirements
- Diploma or bachelor’s degree in business administration, Communication, or related field.
- Minimum of 1–3 years’ experience in customer service, reception, or front desk roles.
- Experience handling customer complaints and inquiries professionally.
Technical Skills
- Proficiency in Microsoft Office (Word, Excel, Outlook).
- Familiarity with CRM systems is an advantage.
- Basic administrative and data entry skills.
Soft Skills
- Excellent verbal and written communication skills.
- Strong interpersonal skills and customer-oriented attitude.
- Professional appearance and demeanor.
- Strong organizational and multitasking abilities.
- Ability to remain calm under pressure.
- Attention to detail.
Key Competencies
- Customer focus /Professionalism
- Communication skills /Problem-solving ability
- Time management /Teamwork
Salary: Attractive
Location: Accra
Important safety tips
- Do not make any payment without confirming with the Jobberman Customer Support Team.
- If you think this advert is not genuine, please report it via the Report Job link below.
