Community Manager

Responsibilities

• Be the voice of the brand and build trust with our online community across channels such as social media, forums, groups and other communities.
• Support the growth of our member base by attracting new followers from our markets of interest.
• Increase brand awareness and reach through community engagement. 
• Respond to comments promptly and accurately, leveraging relationships with key internal stakeholders to get information where required.
• Adopt an “on-brand” yet authentically human style to confidently interact with followers.
• Define and maintain a robust outreach strategy, always looking out for opportunities to delight the community and inspire brand love.
• Closely monitor brand presence, mentions and sentiment to quickly pick up negativity or potential reputation issues.
• Monitor, track and report on feedback, reviews and product enquiries.
• Maintain a high level of community growth and engagement. 
• Find new channels to increase our presence and bring new members.
• Nurture relationships and help create insights from all the feedback we get across channels and regions.
• Create content related to most common asked questions and help with the ongoing social strategy.

Skills needed

• Interest in social media marketing, customer service, or a related field.
• Strong knowledge of digital communities, social media and relationship management.
• Experience managing communities on different online and social channels.
• Ability to identify, track and manage engagement indicators.
• Ability to priorities tasks and follow through on deliverables.
• Ability to identify and build strong relationships with community members, colleagues and other stakeholder groups.
• Strong communication and interpersonal skills.
• Ability to manage multiple projects and stakeholders in a fast-paced environment.
• Fluency in English - you will need to write effective copy in English.

Other requirements

• A dedicated workspace. 
• A reliable internet connection with the fastest speed possible in your area.
• Devices and other essential equipment that meet minimal technical specifications.
• Alignment with Our Values.