Chief Foreman/Supervisor

Responsibilities:

• To ensure the efficient and effective use of human and material resources at the workshop facilities.
  
• Ensure that jobs described on job cards are carefully, properly diagnosed, and fixed according to the best standards and practices as required.
• In the event of further faults diagnosed, these faults are communicated formally to the customers through the Service advisory.
• To plan job scheduling by prioritizing and allocating work to the appropriate and qualified staff accordingly
• To monitor every work in progress and ensure the teams are on the course of their assignment
• To advise on best practices and methods of repair times in consultation with the Head of Service Advisory (HSA)
• Work in consultation with the HSA to ensure services and repair targets are met.
• Ensure all works are carried out within realistic time schedules
• To constantly update the Service Advisory section of work in progress for onward information to customers
• To liaise with the Parts Manager on issues affecting parts availability and advise on the right parts procurement.
• To communicate with external repair agencies as necessary (Outsourced Jobs)
• Ensure all service and repair equipment and tools are well kept and maintained to standard and are used responsibly and accountable.
• Establish and implement effective housekeeping and cleanliness, and workshop management.
• Ensure that all workshop personnel knows health and safety practices and procedures at the workshop and its immediate environments and that they are implemented to the highest standards.
• Occasionally organize training sessions for the technical and non-technical teams (especially the sales teams).
• Responsible for all recordings and data; to and from the workshop.
• You are responsible for ensuring that rules and regulations and workshop standards are strictly observed.

Requirements:

• Assist customers to understand and appreciate their issues by explaining each service need and for quality assurance.
• Understanding customers; requirements and concerns; matching requirements and concerns to various service options.
• Making the customer comfortable and satisfied with the service being performed.
• Keeps abreast of new products, features, and accessories and attends product training as required.
• Maintain very good customer rapport and follow-up to encourage repeat and referral business and contributes to customer satisfaction.
• Identify employee needs and advise management for hiring and supervising all workshop department personnel and monitoring their performance in servicing customers.
• Creating goals and objectives for the department, which include an annual operating budget, and a sustainable working plan to promote new business.
• Maintaining a high Customer Service Index (CSI) rating by handling customer complaints immediately and appropriately.
• And any other assignment and responsibilities that may be assigned to you from time to time.
• And you will report to the General Manager.
• Years of Experience: (2-3 years’ experience)
  

Location: ( Accra)

Employment Type: (Full time)