Chief Operating Officer

 Principal Duties/Responsibilities:

Organization-wide Strategy Articulation

•  Contribute to the articulation of the organization-wide strategy, providing insight on emerging trends, opportunities, risks from a commercial perspective, and interventions to drive business growth.

 Commercial Strategy Articulation and Implementation

•  Drive the articulation of the organization's overall commercial strategy, exploring various business models (including online and brick-and-mortar) to develop a bespoke model and approach for the business.
• Drive implementation of the commercial strategy in actualizing revenue goals across sales, marketing, new product development, merchandising, merchandising route-to-market etc., all targeted at driving business and market share expansion.
• Design and maintain bespoke programs, products and services, leveraging extensive knowledge of consumer behaviour and purchasing habits, to drive customer retention.
• Provide oversight on the management of operations of all retail outlets, ensuring revenue targets are achieved.

 Supply Chain Management

•  Oversee the articulation of the organization's end-to-end supply chain blueprint, detailing the strategy down to key tactics and corresponding activities.
• Oversee the implementation of the defined supply chain strategy across key functions such as Warehousing, Procurement, Distribution and Fulfilment, ensuring adherence to defined strategy and best practice.
• Oversee long term procurement planning and demonstrate ownership for implementing strategic cost optimization programs to maintain a competitive edge in the market.

 Marketing and Brand Management

•  Serve as the custodian of the brand, ensuring adherence of all organizational activities to expected brand guidelines.
•  Lead all aspects of the organization's marketing efforts, including products and service brand development, portfolio development and customer engagement.
• Provide oversight on the management of the customer experience, designing the overall strategy to ensure customer engagement and satisfaction at all touchpoints.
• Serve as liaison to key external stakeholders including government, community, media and regulatory bodies, furthering the objectives of the business.

 

Collaboration and Partnerships

•  Support the Identification, development and management of strategic partnerships and collaborations with partners both across the healthcare value chain (including regulators) and other key industries (both drug and non-drug) for the benefit of the business.
•  Identify and build required synergies and collaborations with key stakeholders across the distribution value chain.

 Business Process Improvement

•  Drive process improvement through the entire value chain system: identifying gaps, and remodeling flows to account for efficiency, effectiveness, and improved turnaround time.
•  Conduct value stream mapping assessments on an ongoing basis to drive process improvements across the entirety of the supply chain process.
• Supervise material resource requirements across the product categories and drive efficient procurement/distribution strategies to minimize waste and improve service levels.
• Evaluate business-wide risks, systemic, industry-specific, local, and focal: provides data-driven mitigating strategies to mitigate losses.

Strategic Projects and New store Roll-out

•  Define the overall project management framework for the business.
• Oversee the implementation of this framework in the management of strategic projects.
• Provide oversight/ central coordination on project management for new store rollouts.
• Drive planning, budgeting, execution, and post evaluation of new stores including
• Prequalification of sites, development of standards for site selection, expansion models, structure, staffing, marketing strategies, and inventory assortment.

 

Facility and Asset Management

•  Oversee the articulation and implementation of strategies to ensure optimal capacity utilization, maintenance and management of the company’s assets, infrastructure and facilities to meet business needs.

 

Requirements:

•  First Degree
•  A postgraduate qualification or an MBA would be an advantage.
• Experience
• Minimum of 10years’ post-qualification experience in a similar role, 3 years at senior management
•  Knowledge, Skills, and Competency Requirements
•  Deep understanding of the healthcare industry, and key players across the healthcare value chain
•  An entrepreneurial thinker with strong business intelligence and commercial acumen
• Proven experience as commercial director or other relevant senior leadership role and or in sales and/or marketing and managing relationships with key clients.
•  In-depth understanding of market research methods and analysis; and of performance reporting; and of financial/budgeting processes. Ability to translate data to actionable plans is a must for the role.
•  Comprehensive leadership level knowledge of products and service marketing, brand development and management; and customer service management.
• Strong experience in proposition and pricing development, customer retention and loyalty, investment, and capital/revenue management.
•  Good understanding of supply chain management, able to identify and build required synergies and collaborations with key stakeholders across the distribution value chain.
• Exceptional people skills–emotionally intelligent, able to connect, build and develop relationships and enjoy working collaboratively.
• Demonstrated ability to manage multiple priorities in a fast-paced environment.
• Strong relationship-building skills and experience building strategic partnerships.
• Strong negotiation skills and the ability to quickly establish credibility.
• Excellent communication, business presentation and persuasion skills

Location: Accra

Employment Type: Full Time

Salary Range: Attractive