Female Administrative Assistant

Key Responsibilities:

• Office Management: Maintain a clean, organized, and efficient office environment. Manage office supplies, equipment, and facilities. Coordinate with vendors for repairs and maintenance as needed.
• Client Correspondence: Respond to client inquiries via phone, email, and in-person. Assist in resolving customer issues and complaints in a timely and professional manner.
• Document Management: Maintain and organize electronic and physical files, including client records, travel documents, contracts, and invoices. Ensure confidentiality and accuracy of all documents.
• Calendar Management: Manage appointment schedules, meetings, and travel itineraries for management and staff. Coordinate meeting logistics, send reminders, and prepare meeting materials as needed.
• Data Entry and Record Keeping: Enter data accurately into databases, spreadsheets, and other software systems. Maintain up-to-date records of bookings, payments, expenses, and other administrative information.
• Administrative Support: Provide general administrative support to the management team and other staff members as needed. Assist with drafting correspondence, preparing presentations, and organizing events or promotional activities.
• Quality Assurance: Assist in monitoring the quality of services provided to clients. Gather feedback, conduct surveys, and contribute ideas for improving customer satisfaction and operational efficiency.
• Compliance and Documentation: Ensure compliance with industry regulations, company policies, and legal requirements related to travel and tourism. Maintain documentation of licenses, permits, certifications, and insurance policies.

Qualifications and Skills:

• Bachelors degree, HND or a related field.
• Proven experience in administrative support roles, preferably in the travel or hospitality industry.
• Proficiency in MS Office Suite (Word, Excel, PowerPoint, Outlook) and other office software.
• Excellent organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
• Strong attention to detail and accuracy in data entry and record-keeping.
• Effective communication skills, both verbal and written.
• Customer service-oriented mindset with a friendly and professional demeanor.
• Ability to work independently with minimal supervision and as part of a team.
• Adaptability and willingness to learn new tasks and procedures.

NB: No hidden health conditions

Employment Type: Full Time

Salary Range: GHC 1400.00 – GHC 2000.00 gross gross 

Location: East Legon, Accra.