Immediate Start
1 month ago
Hotel Front Desk Personal / Hotel Receptionist - Accra
Afrokan Hotel Ltd
Customer Service & Support
Hospitality & Hotel
GHS
1,800 - 2,100
Easy Apply
Skills Required
communication skills Computer literate Great customer service skillsJob Summary
In most cases, a guest’s first interaction with a hotel is through the front desk personal i.e., hotel receptionists. This holds true whether guests are visiting in person or whether they call to make an enquiry. Subsequently our receptionists have responsibility to give a great impression of the hotel from the onset.
- Minimum Qualification : High School (S.S.C.E)
- Experience Level : No Experience
- Experience Length : No Experience/Less than 1 year
- Working Hours : Rotating Schedule
Job Description/Requirements
Responsibilities:
- Taking bookings and cancellations, usually by phone, email or face-to-face and recording the information on computer
- Monitoring all online booking platforms and responding to questions.
- Transferring all direct bookings and online bookings into the Booking Software.
- checking in guests, allocating rooms, and handing over keys
- Completing all reception documents regarding check-in and check-out procedures, cleaning, payments, guests’ reviews, maintenance, and room allocations.
- answering questions about hotel facilities and about local transport, places of interest and entertainment
- dealing with special requests, such as room service, taxi bookings or wake-up calls
- passing on messages to guests and taking mail for posting
- passing on any guests' problems to the appropriate member of staff
- checking out guests, adding up their bills and taking their credit, debit card or cash payments
- Keep front desk clean, tidy and supplied with all the necessary supplies
- Greetings, communicate with and welcome guests
- Answer all the customers' questions and address their complaints
- Receive letters, packages and send them to appropriate destination
- Prepare and manage outgoing mail
- Monitor and update records and files
- Appropriately resolving guests’ issues
- Ensuring all guests comply with hotel policies.
Location: Accra
Employment Type: Full-Time
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