Customer Service Assistant
Easy apply
Immediate Start
Job summary
The CSA provides expert support via multiple channels and proactively generates leads through cold calling. They are responsible for resolving issues, processing requests, and compiling detailed activity reports.
Min Qualification:
HND
Experience Level:
Entry level
Experience Length:
1 year
Working Hours:
Full Time
Job descriptions & requirements
Responsibilities:
- Responding promptly and professionally to customer inquiries, complaints, and requests via phone, email, and messages.
- Conduct outbound cold calls to prospective customers from provided lists to convert leads.
- Prepare and submit daily and weekly reports summarizing key metrics, including call/contact volume, resolved issues, lead generation results, and customer feedback, to assist management with performance tracking and strategic planning.
- Maintain up-to-date, expert knowledge of all company offerings to provide informed recommendations and support.
Requirements:
- Higher National Diploma (HND) in any relevant field
- Minimum of one (1) year proven experience in a customer service–related role
- Strong communication and interpersonal skills
- Ability to handle customer inquiries and resolve complaints professionally
- Good organizational and time-management skills
Location: Accra
Salary: Attractive
Microsoft Word
Microsoft Excel
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