Customer Experience Executive

Key Responsibilities:

• Client Relationship Management: Develop and maintain strong relationships with our clients, understanding their recruitment and HR outsourcing needs and ensuring their expectations are met.
• Candidate Engagement: Ensure a positive experience for candidates throughout the recruitment process, from application to placement, and beyond.
• Issue Resolution: Address and resolve client and candidate complaints and concerns promptly and effectively, ensuring high levels of satisfaction.
• Service Improvement: Collect feedback from clients and candidates to identify areas for improvement. Implement strategies to enhance service delivery.
• Communication: Maintain clear and effective communication with clients, candidates, and internal teams.
• Process Optimization: Work with internal teams to streamline recruitment and HR processes, reducing bottlenecks and improving efficiency.
• Market Insights: Stay updated with industry trends and best practices to proactively address client and candidate needs.
• Performance Metrics: Track and analyze key performance indicators (KPIs) related to customer experience, providing insights for continuous improvement.

Qualifications:

• Bachelor’s degree in Business, Human Resources, Marketing, or a related field.
• Proven experience(3 years) in customer service or client relationship management, preferably within the recruitment or HR outsourcing industry.
• Excellent communication and interpersonal skills.
• Strong problem-solving and conflict resolution abilities.
• Ability to work in a fast-paced, dynamic environment.
• Proficient in using CRM software and other relevant tools.
• Empathy and a customer-centric mindset.

Location: Dzorwulu, Accra