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Working Student Customer Success


Customer Service & Support

IT & Telecoms Confidential
1 month ago

Job Summary

We are looking for a Working Student Customer Success - DACH (m/f/d) to support our Customer Success Team for Appinio. In this role, you will support our Customer Success Managers, making sure our customers get the insights they need for their business success.

  • Minimum Qualification: Degree
  • Experience Level: Internship & Graduate
  • Experience Length: No Experience/Less than 1 year

Job Description/Requirements

What you’ll be doing

  • Provide customer support and assist in the coordination of research projects 
  • Monitor customer activity and health scores, and proactively reach out to identify opportunities for improving their experience and usage of Appinio
  • Support of the maintenance and administration of our CRM system Hubspot
  • Preparation of proposals, slides and other material for stakeholder communication
  • Develop contents and formats to educate and engage with our customers (e.g. webinars, use cases, newsletter, etc.)
  • Support on operational day-to-day tasks (e.g. planning and organizing monthly meetings)

You will thrive in this role if

  • You are a student in psychology, business administration or similar fields
  • You have previous experience in fast-paced, demanding environments like management consulting, big tech, or startups
  • You are able to break down complex issues
  • You have an analytical mindset and strong quantitative problem-solving skills 
  • You show strong verbal and written communication skills in German and English 
  • Experience with Hubspot or other marketing automation tools is a plus 
  • You show a high degree of proactiveness, diligence and a get-stuff-done mentality

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