L
1 month ago
Job Summary
We are looking for a technically savvy Customer Success Manager who possesses a strong drive for results. Duties will include a broad range of tasks such as maintaining ongoing customer relationships and networking, implementing success programs, contributing to sales, onboarding and training clients, and minimizing churn. You should also be able to provide insights on client-to-business interactions, improve customer experience through product support, and handle customer complaints and requests. Your role as a Customer Success Manager will be to sustain business growth and profitability by maximizing value, as well as mediate between clients and LearnWorlds
- Minimum Qualification: Degree
- Experience Level: Entry level
- Experience Length: 2 years
Job Description/Requirements
Responsibilities
- Onboard, provide training and resources to help new clients learn and make the most of our product
- Proactively engage with customers post-implementation to understand evolving needs and challenges
- Handle and resolve customer requests and complaints, with the help of Customer Support and Sales
- Conduct regular check-ins, monitor product usage and customer health, and provide solutions to enhance customer satisfaction
- Report on customer success KPI progress (ie churn rates) on a regular basis
- Identify high-risk clients that are likely to churn and come up with ways to minimize it
- Identify opportunities for upselling or cross-selling to maximize revenue and customer value
- Collect client feedback and communicate it with the Product and Product Design teams to drive product improvements
- Focus on customer loyalty and build close long-term client relationships
Requirements
- At least 2+ years of experience in Customer Support, Customer Success or Sales
- BS or BA degree in Marketing, Communications, or other related fields
- Excellent English communication and interpersonal skills
- Tech-savviness and ability to learn new software
- Highly organized and able to multi-task with strong time management skills
- Self-driven and proactive nature
- Knowledge of customer success processes
- Passion for service, positive attitude, and a team player
- Calm and fast problem-solver
- Excellent presentation skills
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