Sr. Manager, Credit and Collections

Responsibilities:

• Manage and lead a global collections team of 3 direct reports.
• Lead the credit and collections team through KPI’s and enhanced day to day processes to ensure efficiency.
• Design and implement Sarbanes-Oxley compliance for AR operations.
• Develop and monitor operational policies relating to credit and collections.
• Drive performance metrics, such as Days Sales Outstanding (DSO), bad debt percentage and weekly collections forecasting.
• Develop AR reporting dashboards to be distributed Treasurer, CFO and executive team.
• Provide weekly updates to senior management on the broader state of collections globally, highlighting any risks within each region.
• Demonstrate excellent customer services skills (both oral and written).
• Manage communication process with both internal teams and external customers to resolve billing and collection issues while ensuring a great customer experience.

Requirements: 

• Bachelor’s Degree in Accounting, Finance, or related field from an accredited institution.
• 8+ year experience of strong collections skillset
• Experience managing global collections with a large volume of transactions.
• Experience leading and developing a team.
• Experience implementing global reporting and KPIs.
• Excellent communication skills, decision making and the ability to prioritize/balance multiple tasks to meet team goals and deadlines.
• Experience in dealing directly with customers and addressing business concerns on a timely basis.
• Experience with Workday, Salesforce and Dun and Bradstreet a plus.
• Proficient in Microsoft Office (PowerPoint, Excel, Word, Outlook).
• Fine with working in US shift time.