Specialist – Roaming at MTN GlobalConnect

This role is OPCo-based not Dubai/South Africa.Key Performance Areas: Core, essential responsibilities/outputs of the position (KPA’s)The position will be accountable to achieve the following objectives: Roaming Service ExcellenceEnsure seamless operation of the implemented RVAS for the Roaming HuLiaise with Supplier managed services to deliver and expand the RVASSPOC for All RVAS in the Roaming Hub and Roaming Operation Role Deliverables Ensure the proper functioning of all RVAS implemented at MTN OpcosResponsible for monitoring and reporting of all RVAS, to include coordination with vendor managed services and Client Operators on all aspects related to RVAS. Role Dependencies Client Operator Marketing and Technical teamsGlobalConnect Market ManagersGlobalConnect technology & operations teams Job Requirements (Education, Experience and Competencies)Education: Bachelor’s degree in Business or TelecommunicationsEnglish: verbal and written proficiency Experience: 3 or more years’ experience in an MNO roaming operationsExperience with Microsoft Office, including Word, Excel, and PowerPoint.Broad-based knowledge of the mobile telecoms industry within GSMA roaming.Experience managing, implementing, and supporting multiple service launchesExperience with SS7, GPRS, IPX tracing.Experience with technical troubleshooting of International Roaming. Competencies: Knowledge of RVAS solutions and implementations.Ability to coordinate multiple projects and issues simultaneouslyExcellent communication skills (both verbal and written).Intermediate skills with MS Office; Word, Excel, PPT, and SharePointTechnical and commercial knowledge of international Roaming environmentAble to work effectively with multiple stakeholders in a multicultural environmentWorking knowledge of business practicesKnowledge of risk management (a risk taker who carefully considers risk/reward) and business developmentAbility to identify key issues in a situation and to think creatively and strategically in facing internal and external challenges Other: Ability to adapt to changing requirements of business and staff membersExcellent Interpersonal skills