SME Collections Lead at Vodafone Ghana

Looking for a fast-paced job where you get to utilize your strong leadership skills and financial acumen? Join our team as a collections manager and lead our credit and collections department, ensuring that cases are handled appropriately and according to company policy. With your excellent organizational skills, you will oversee a team of hard-working collection staff members to communicate with clients who owe money and increase the percentage of successful repayments. You will have the chance to implement changes to the department as you see fit to create a proficient and efficient department. Foster team unity as you build relationships while working closely with your team and fellow managers to continually reach department and company-wide business goals.Job Responsibility Coordinate activities of staff members to ensure a smooth and efficient department that reduces the number of cases that are overlookedOversee the collection of outstanding credit and invoices to minimize profit loss while ensuring it is handled appropriately and per company policyCreate and implement strategies to increase the number of successful collections on outstanding debtRecruit, hire, train and evaluate staff members within the collections department to ensure enough staff members are available to handle the workloadDevelop goals that complement the overarching business goals of the company and coordinate staff to continually meet and exceed goalsRun reports and analyse data pertaining to the department and share with executive staff and managers of department staff as neededCommunicate with clients to build and maintain a strong working relationship and reduce the number of clients who stop working with the companyImplement credit policies and procedures that retain a smooth running of the department and avoid excessive credit limitsEnsure compliance to dunning policies to curtail churnContribute to curtailment of Bad debts through Faster & higher collections in - buckets and higher recoveries in + bucketsMeet retention target through customer issue resolution and increased reconnectionsEnsure % of dispute resolution before next billing cycle from the month raised Core competencies, knowledge, and experience Contribute to decisions on Credit and Collections in Vodafone Ghana and meet monthly collections targetPrepare weekly cash collections for reporting to senior managementComply with all companies’ rules and policiesPerform other requests made by line manager,Report all collections related issues to line manager and recommend improvementsMeet with customers for the purposes of mediation, negotiation, and debt collection strategy after consultation with line managerLiaise with other members of the Credit and Collections department to ensure all customer grievances are resolved Responsibility towards: Key customers: Every departmentKey suppliers: Information Systems, Technology and FinanceRelations: Cross functional relationships with all departmentsWork closely with the business units (ie consumer mobile, consumer fixed and enterprise) to ensure customers are served with speedRegularly communicate with line managerEstablish and maintain effective working relationships with other employees, superiors and the general publicDesign and implement simple reports on collectionsShow considerable knowledge on all billing systemsShow considerable knowledge of bookkeeping procedures Must have technical / professional qualifications: Contribute to decisions on Credit and Collections in Vodafone Ghana and meet monthly collections targetPrepare weekly cash collections for reporting to senior managementComply with all companies’ rules and policiesPerform other requests made by line manager,Report all collections related issues to line manager and recommend improvementsMeet with customers for the purposes of mediation, negotiation, and debt collection strategy after consultation with line managerLiaise with other members of the Credit and Collections department to ensure all customer grievances are resolved Responsibility towards: Key customers: Every departmentKey suppliers: Information Systems, Technology and FinanceRelations: Cross functional relationships with all departmentsWork closely with the business units (ie consumer mobile, consumer fixed and enterprise) to ensure customers are served with speedRegularly communicate with line managerEstablish and maintain effective working relationships with other employees, superiors and the general publicDesign and implement simple reports on collectionsShow considerable knowledge on all billing systemsShow considerable knowledge of bookkeeping procedures