1 month ago
Job Summary
The Services Engagement Manager (SEM) is responsible for setting our customers up for success and representing the entire value proposition and effort behind a Veeva R&D Product Implementation. This is a critical role in ensuring successful customer engagements during the scoping and planning phase to establish the right strategy for implementation success for small to mid-sized Vault implementations. The SEM is an integral part of the sales cycle, acting as a solution expert working in close alignment with the Veeva Sales and Services Teams.
- Minimum Qualification:Degree
- Experience Level:Mid level
- Experience Length:5 years
Job Description/Requirements
Responsibilities:
- Align closely with sales teams to provide implementation proposals and establish confidence with prospects in our ability to delivery
- Set client and internal stakeholder expectations correctly with a focus on long-term success
- Provide awareness and alignment with the partner ecosystem
- Position support, training, and other solutions that may be needed for a successful customer experience
- Travel estimate: Less than 25%
Requirements:
- Strong written and verbal communication skills, executive-level presence, and experience in facilitation
- Ability to engage audiences of varying perception levels
- Collaborative and consultative work style
- 5+ years experience delivering consulting services, including involvement in selling services
- Content management experience
- Bachelor’s Degree required
- Proven success in selling services
- Ability to travel
Nice to Have:
- Direct Life Sciences Content Management Solution experience, preferably within the clinical, quality, or submissions space
- Experience with Cloud-based solution deployment
- Background includes exposure to compliance and validation standards in the Life Sciences industry
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