Senior Relationship Officer

Responsibilities:

• Develop and implement effective collection strategies to ensure timely payments.
• Monitor portfolio performance and recommend proactive measures to maintain portfolio health.
• Ensure adherence to company policies, regulatory guidelines, and risk frameworks in all collection activities.
• Collaborate with the Field Operations Lead to oversee on-ground collection efforts.
• Maintain regular engagement with customers, ensuring high repayment compliance and building trust.
• Negotiate payment plans and offer structured repayment options where necessary.
• Identify early warning signs of potential defaults and implement preventive strategies.
• Supervise and mentor Relationship Officers, ensuring their collection targets are met.
• Conduct regular team meetings to discuss challenges, share insights, and develop collective strategies for improvement.
• Provide training and coaching to enhance collection techniques and compliance adherence.
• Collaborate with internal teams such as Credit & Risk, Legal, and Customer Success to resolve disputes effectively.
• Represent Gamma Mobility in discussions with external recovery agents and legal teams when required.

Qualifications & Requirements:

• Bachelor’s degree in Business Administration, Marketing, Communications, or a related field.
• Strong understanding of customer relationship management principles.

Benefits:

• You would be part of a dynamic startup revolutionizing the vehicle subscription and financial services industry for gig workers in Africa.
• You would be part of a dynamic environment where your ideas are heard and your contributions propel us forward.
• You would work alongside passionate, talented colleagues who share your commitment to excellence.
• You would witness firsthand the positive change your work brings to the lives of thousands of riders and drivers.
• Comprehensive benefits package, including a competitive salary, health insurance, and exciting growth opportunities.

Location: Haatso, Accra