Reporting to the Director of Customer Success, our Senior Customer Success Managers are on the front lines dealing with our top tier clients directly. Due to the nature of the role, having a strong understanding of publisher needs, being able to concisely articulate technology products, a knowledge of current and emerging advertising products (such as ad serving, header bidding, video, etc.), and a tight grasp on monetization strategies will be the keys to your success. You will work with Yield Managers, Publisher Operations, Engineers, and Business Intelligence to help solve issues and optimize our publishers' ad stacks.
- Minimum Qualification: Degree
- Experience Level: Senior level
- Experience Length: 3 years
- You’re a patient and skillful written and verbal communicator
- You enjoy being busy and having steady work throughout the day
- You have AdTech experience and understand the programmatic landscape
- You have 5+ years of Client Services experience, preferably in the AdTech world
- You are comfortable with Google Products and working in CRM systems
- You have the drive and temperament to learn and adjust quickly.
- You have leadership experience and are open to mentoring junior team members.
- If you're bilingual-- that is a plus!
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