(Senior) Customer Success / Key Account Manager
Customer Service & Support
You will be part of an 8-person Customer Success Management team that ensures the retention and expansion of our customer portfolio. In this role, you will gain insight into the strategy and needs of medium to large enterprises located across Europe and in all industries. You will familiarize our customers with our software on-site or via webinars. You ensure that they understand the value of our software and help them to use Sherpany in the best possible way. You support them in an advisory capacity, continuously pick up on their needs and develop close customer relationships that lead to upselling and cross-selling. You also document customer journeys in the internal CRM and support the team in various projects.
- Minimum Qualification:Degree
- Experience Level:Senior level
- Experience Length:3 years
This job is for you if..
- you have 3-5 years of professional experience in Customer Success, (Key) Account Management or Sales.
- you are skilled at setting goals and persistently pursuing and achieving them.
- you have the ability to effectively communicate, present and influence at all levels of an organization.
- you speak French and Italian on a native level plus English business fluent.
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