Or your alerts

Senior Customer Retention Manager

Impact Brands

Customer Service & Support

Healthcare Confidential
1 month ago

Job Summary

We are looking for a remote Senior Customer Retention Manager to join our team at IMPACT BRANDS. IMPACT BRANDS is a fast-growing, innovative USA-based company, which specializes in health, beauty and pet products development.

  • Minimum Qualification: Degree
  • Experience Level: Senior level
  • Experience Length: 5 years

Job Description/Requirements

Get ready to:

• Lead the customer retention team with effective communication to ensure client retention throughout the post-sales life cycle
• Provide comprehensive training to team members, optimizing their skills in customer retention
• Track, analyze, and report on key customer satisfaction and retention metrics, including product usage, customer satisfaction, and expansion
• Use data-driven insights and adopt a strategic approach to reduce customer turnover
• Collaborate with cross-functional teams to ensure a seamless customer experience
• Identify opportunities to upsell or cross-sell additional products, features, or services based on customer needs
• Share customer retention insights and trends with internal stakeholders
• Leverage customer feedback to drive product improvements and retain loyal clients
• Other tasks


• Higher education
• Previous experience in customer retention or email marketing
• Proficiency in data analysis and reporting tools to track customer retention metrics and generate insights
• Experience working with email marketing and SMS/MMS marketing projects
• Ability to identify upselling and cross-selling opportunities based on customer needs
• Proactive team management, problem-solving & interpersonal skills to drive customer retention and growth
• Strong organizational, planning & English language skills 
• Experience with task management platforms (i.e., Click Up, Jira, etc.)

Important Safety Tips

  • Do not make any payment without confirming with the Jobberman Customer Support Team.
  • If you think this advert is not genuine, please report it via the Report Job link below.
Report Job

Share Job Post

Lorem ipsum dolor (Location) Lorem ipsum ₵ Confidential

Job Function : Lorem ipsum

1 year ago

Lorem ipsum dolor (Location) Lorem ipsum ₵ Confidential

Job Function : Lorem ipsum

1 year ago

Lorem ipsum dolor (Location) Lorem ipsum ₵ Confidential

Job Function : Lorem ipsum

1 year ago

Stay Updated

Join our newsletter and get the latest job listings and career insights delivered straight to your inbox.

We care about the protection of your data. Read our privacy policy.

This action will pause all job alerts. Are you sure?

Cancel Proceed
Report Job
Please fill out the form below and let us know more.
Share Job Via Sms

Preview CV