1 month ago
Job Summary
We are building a world-class customer support team. At the center of our activities sits our customers. Human interaction comes first - software second. Today, we are searching for the next dreamer who will join the journey.
- Minimum Qualification:Degree
- Experience Level:Entry level
- Experience Length:1 year
Job Description/Requirements
Role
- Achieve and maintain expert knowledge on our product;
- Handle customer inquiries in a timely manner;
- Guide customers through teaching them how to use SmartDreamers and help them troubleshoot issues through video call, email, ticketing, live chat;
- Drive retention and growth among our customers by understanding their business needs and helping them succeed;
- Collate customer feedback and communicate this to the product team;
- Represent the “voice of the customer” within the company - to provide input into every core product, marketing, and sales process;
Profile
- Experience in customers support (SaaS industry);
- Hands-on experience in digital technologies;
- Excellent verbal and written communication skills, highly organized, collaborative, and detail-oriented;
- Fluent written and spoken English;
- Digital Marketing skills are a plus;
- Comfort in a startup environment as we move quickly and wear many hats.
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