Sales & Administrative Officer

• Engage with prospective clients through calls, emails, WhatsApp, social media, and walk-ins.
• Provide detailed information on properties, leasing/sales options, and travel packages.
• Conduct property follow-ups, schedule viewings, and support agents with client coordination.
• Assist clients with booking inquiries, flight options, hotel reservations, and tours.
• Prepare and send quotes, proposals, and offers for both real estate and travel.
• Track sales leads, conversions, and update CRM/lead management systems daily.
• Support the sales team in closing deals and achieving monthly targets.

• Manage office communication—emails, calls, enquiries, appointment scheduling.
• Maintain accurate records: client databases, contracts, invoices, receipts, booking forms, etc.
• Assist in preparing tenancy agreements, offer letters, travel itineraries, and booking confirmations.
• Ensure all client documents are properly organized and filed digitally and physically.
• Support management with reporting, including daily, weekly, and monthly performance reports.
• Handle petty cash, basic expense tracking, and coordination with finance.
• Maintain an organized, professional, and welcoming office environment.

•  Serve as first point of contact for all client inquiries.
• Provide timely updates on property availability, travel package details, and booking status.
• Ensure high professionalism and excellent customer service at every interaction.
• Follow up with clients after sales/viewings/bookings to maintain strong relationships.

• Coordinate with property owners, agents, landlords, vendors, and travel suppliers.
• Support property marketing activities—listing updates, uploading photos, preparing descriptions.
• Work with the travel team to process tickets, tours, and travel documents.
• Assist in organizing team schedules, meetings, and internal communication.

• HND/Diploma/Degree in Business Administration, Marketing, Tourism, Real Estate, or related field.
• Strong communication and customer service abilities.
• Sales experience in Real Estate and/or Travel (preferred).Excellent organizational and multitasking skills.
• Proficiency in Microsoft Office (Word, Excel), CRM tools, and email communication.
• Ability to work well under pressure and meet deadlines.
• Professional appearance and strong ethical conduct.

• Attention to detail
• Customer-oriented mindset
• Time management
• Problem-solving
• Teamwork and collaboration
• Sales-driven attitude

• Number of inquiries handled weekly/monthly
• Conversion rate (leads → bookings/sales)
• Response time to clients
• Accuracy of documentation
• Administrative task completion
• Customer satisfaction feedback

Location: Accra