Relationship Officer

Responsibilities:

• Monitor and manage a portfolio of vehicles, ensuring timely repayment of rental and lease obligations.
• Engage with customers proactively to ensure on-time payments, track repayment schedules, and address payment concerns.
• Implement structured repayment plans for customers facing financial difficulties while minimizing risks.
• Collaborate with the recovery team for escalated payment defaults and repossession when necessary.
• Assess customers' financial health and identify early warning signs of potential defaults.
• Recommend appropriate risk mitigation measures including payment restructuring or recovery actions.
• Ensure full compliance with company policies, lease agreements, and regulatory guidelines.
• Provide regular updates to the Senior Relationship Officer on portfolio health and key challenges.

Qualifications & Requirements:

• 1-3 years of professional work experience, preferably in the asset financing or loan recovery industry.
• Previous experience in customer relationship management.
• Excellent communication, listening and analytical skills.
• Ability to work in a fast-paced environment.
• Problem-solving skill.
• Attention to detail.
• Bachelor's degree in any field.

Location: Haatso, Accra
Employment Type: Full-Time
Salary Range: Attractive