Operations Officer – Agent Network and Field Operations

Key Responsibilities

• Operational Coordination: Coordinate daily execution of agent network operations across all regions and zones; ensure daily monitoring of all terminals and agent activity; track active, inactive, and reactivated terminals; act as first-level escalation point for persistent inactivity or non-compliance.
• Dashboard and Reporting: Ensure timely submission of daily zone dashboards; validate accuracy and completeness of data; consolidate daily, weekly, and monthly management reports; maintain auditable records.
• Officer Performance Monitoring: Monitor officer compliance with SOPs; track scorecards; recommend corrective actions; support enforcement of incentives and sanctions.
• Agent Network Oversight: Monitor agent inactivity patterns; coordinate reactivation initiatives; ensure resolution of terminal and cash flow issues; support agent incentive programs.
• Escalation and Compliance: Enforce escalation rules; escalate unresolved issues; maintain escalation logs; support audit reviews.
• Management and Board Reporting: Prepare weekly management summaries; compile monthly reports; support quarterly Board papers; provide operational insights.

Key Performance Indicators

• Dashboard compliance rate; reduction in inactive terminals; reactivation success rate; accuracy and timeliness of reports; officer SOP compliance; sales stability.

Qualifications and Experience

• Bachelor’s degree in a relevant field; minimum of two years of experience in operations coordination or field network management; experience in agent or distributed retail networks preferred.

Skills and Competencies

• Operational discipline, analytical and reporting skills; accountability enforcement; strong coordination and communication; Excel and dashboard proficiency.

Salary: Attractive