Operations Manager

Responsibilities:

Daily Activities

• Plan and direct the hotels main operations including quality, standards, cleanliness, and guest satisfaction.
• Promote a culture of excellence in guest care through a warm welcome and a desire to exceed expectations.
• Ensure that each department delivers a consistently high standard of guest service. Also, achieve business objectives and maximize the profitability of all outlets.
• Maintain effective cost controls in all areas.
• Ensure consistent implementation and review of SOPs throughout all Departments.
• Be responsible for all the day-to-day queries, complaints, or problems that arise in the hotel.
• Promote a positive employee relations culture through effective communication and regular team meetings.
• Be responsible for maximizing profit through the consistent delivery of the highest standard of service.
• Maximize financial opportunities and achieve a proactive up-selling environment throughout the hotel.
• Overseeing the budget to ensure that costs do not exceed revenues.
• Determining staffing needs based on factors such as statistical data and experience.
• Forecast future needs, and plan accordingly, Develop and implement effective marketing strategies to promote hotel brand awareness and increase revenue
• Monitoring occupancy rates and room rates to ensure that profits are maximized while ensuring that customers are satisfied.
• Carry out regular inspections of all departments in the areas of guest service delivery, cleanliness, presentation, service delivery, employee presentation, and grooming.
• Ensure that reasonable care is taken for the Health and Safety of yourself, other employees, guests, and any other persons on the Hotel premises.
• Carry out Duty Management shifts as required.
• Develop measures that protect life and properties.
• Work alongside all HODs to ensure the smooth running of the day-to-day operations.
• Conduct regular operations meetings with all HODs to discuss routine operational matters, departmental performance targets, and guest feedback.
• Deputize for the Projects Manager in his absence and at various meetings & events.
• Prepares daily, weekly, and monthly operational reports.

Qualifications:

• A Masters or bachelors degree in hospitality management, business administration, hotel bmanagement, or equivalent is required.
• Previous experience in a similar role, and the ability to use common hospitality software (working knowledge in eZee PMs).
• Ability to maintain accuracy and attention to detail in a fast-paced environment.
• Strong communication skills and ability to provide excellent customer service to guests, even under stressful circumstances.
• Excellent time-management and multitasking skills.
• Excellent decision-making and the ability to plan and execute projects.
• Minimum of six years and above serving a Managerial position.

Location: Upper West - Jirapa 

How to apply for the job. Qualified applicants must submit their CVs to: hr@royalcosyhills.com

Remuneration: Attractive Basic Salary with Accommodation.

Closing Date: 3rd December 2023.