Operations Director for WebFX

Responsibilities:

• Serve as a member of our senior-level management team, leading by example every day; following our core values in all aspects
• Ensure a positive work environment (will work closely with our US Happiness team); Continue to maintain and further develop and enhance our company culture (both within the Cape Town FXHub or Johannesburg FXHub and globally)Coach / Mentor key talent to grow and develop team members into higher level roles, maximizing their impact
• Provide strategic advice to the US Senior Management team
• Help WebFX achieve our short- and long-term objectives globally
• Develop and execute the company’s business strategies in order to attain goals
• Ensure smooth daily operations in the Cape Town FXHub and Johannesburg FXHub by overseeing all administrative functions as well as company initiatives and projects
• Manage IT and other vendors supporting WebFX South African operations
• Develop and employ strategies for employee and client retention
• Drive the company's operating capabilities to surpass customer satisfaction and retention; employ client success strategies and help facilitate client triage for both US and Global clients
• Develop, establish and guide the execution of company operating policies to support overall company objectives while controlling company costs
• Work in partnership with US HQ & Sr WebFX Leadership to implement new processes and approaches to implement business strategies and achieve our strategic vision/plan
• Advise senior management on how to continue growing our South Africa entity/team Drive the internal growth of our team and external growth of client base and retention (Help scale our current South Africa team from ~25 to ~100 employee team); recruitment, interviewing and hiring new team members
• Oversee and help facilitate smooth onboarding for new team members in our Cape Town/Johannesburg FXHub location (Satellite offices)Manage the daily performance of the team to drive focus and results

Requirements:

• Bachelor's Degree in Business Administration or relevant field
• 5+ Years at a Digital Agency (Preferred) or 7+ Years of Digital Marketing experience
• 10+ Years managing a team or department, including jr management (senior leadership experience)
• Experience managing day-to-day operations and Client Success
• Experience running and scaling a large team (100+ preferred)
• Experience with business development and/or digital strategy
• Experience developing a team - ideally with a rapidly growing team and have played a key part in helping grow a company and its talent
• Experience in high growth environments at both regional and global levels
• Experience personally managing campaigns with at least several digital marketing tactics including, but not limited to: SEO, PPC, marketing automation, Technical SEO, marketing technology (martech), Google Analytics, CRO, UX, email marketing, Local SEO