NT Operations Director, Online Casino Games
Sporty Group
Admin & Office
Entertainment, Events & Sport
₵
Confidential
2 months ago
Job Summary
As the Operations Director, Online Casino Games at Sporty, you’ll be responsible for identifying the best way to compete in each market of Sporty Group by evaluating the casino game and supplier offering, promotional capabilities, campaign tools and product features which would appeal to our end users. You will be able to translate all learnings to product roadmap, monthly promotional plans and an ideal operational model whilst making sure the casino operation is working as per defined plans and processes. We are passionate about caring for our customers and we ensure we are up to date with our latest product development in the Sporty ecosystem so we are able to offer the best experience.
- Minimum Qualification:Degree
- Experience Level:Management level
- Experience Length:10 years
Job Description/Requirements
Responsibilities:
- Oversee all aspects of online casino games, including customer support, fraud prevention, and new game development
- Develop, implement and manage casino operational strategies to increase the quality and efficiency of the roadmap and third party integrations
- Manage the entire lifecycle of individual Games including prototyping, launch, positioning and marketing based on market and user feedback
- Keeping track of the performance of the games and promotions connected to them
- Develop & Implement campaign strategies ensuring higher customer loyalty and ROI
- Collaborating cross-functionally with teams to define operational procedures internally and align with marketing to advertise new games & features
- Recruit, manage, lead, and motivate a team of professionals, ensuring the team builds and maintains a deep understanding of our technology and customers
- Analyze and report on competitive trends, industry development, promotional campaigns to identify opportunities to build a competitive advantage
Requirements:
- Fluency in both written and spoken English
- Bachelor’s or Master’s degree in a related field
- Online Casino Operations experience specifically across the sports betting and casino industry
- Proven expertise managing data and analytics across KPIs, active users, and integrations
- Expert experience managing, leading and building a wider team
- Experienced in the areas of fraud prevention, new game development, and customer support
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