3 weeks ago
National Service Personnel for Customer Support
HAPPY Program
Customer Service & Support
Agriculture, Fishing & Forestry
Confidential
Easy Apply
Job Summary
FIA is a company revolutionizing livestock farming in Africa through innovative technologies, solutions, and practical training for farmers. With a robust online presence reaching over 600,000 followers, FIA inspires young individuals to pursue careers in agriculture.
- Minimum Qualification : Degree
- Experience Level : Internship & Graduate
- Experience Length : No Experience/Less than 1 year
Job Description/Requirements
Key Responsibilities:
- Support in Farm and livestock management.
- Conduct agricultural research & data collection.
- Assist in farm operational planning & resource management.
- Ensure compliance with agricultural safety & environmental regulations.
Qualifications & Requirements:
- Respond to customer inquiries via email, phone, or social media.
- Assist in handling complaints & service requests.
- Support in customer satisfaction surveys & feedback collection.
- Maintain records of customer interactions for process improvement.
- Collaborate with teams to enhance the customer experience.
What You Will Gain:
- Excellent verbal & written communication.
- Strong problem-solving & conflict resolution skills.
- Ability to handle customer concerns professionally.
- Basic knowledge of CRM software & call center operations.
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