Manager (SME Business)

A Reputable Company

Admin & Office

1 month ago

Job Summary

A Reputable Financial Company want's the services of a manager to manage their SME Business here in Accra.

  • Minimum Qualification:Degree
  • Experience Level:Mid level
  • Experience Length:4 years

Job Description/Requirements


Sales and Business Growth

  • Responsible for developing a growth strategy focused both on financial gain and customer satisfaction.
  • Responsible for handling big ticket loans and deposit sales from GHS 500,000.00 upwards.
  • Responsible for ensuring the achievement of monthly targets for both deposits and loans.
  • Responsible for coordinating marketing sales and support activities for the business, including the design, supply, and distribution of marketing materials to prospective clients.
  • Build a pipeline of prospective clients, and actively engaged such clients to convert them to active clients.
  • Scan the market and feedback competitor offerings to inform product/process or go-to market strategy reviews.
  • Employ a 360-degree perspective, and a value chain approach on business development to harness potential around clients.

Customer Care and Relationship Management

  • Responsible for ensuring the maintenance of excellent relationships between the business and its clients.
  • Segmentation of client portfolio to inform relationship management strategies.
  • Collect and feedback all client complaints.
  • Responsible for ensuring the effective implementation of service recovery initiatives to ensure that clients complaints are effectively addressed.
  • Coordinate client visits by business and senior managers.
  • Must ensure client loan requests are processed within prescribed TAT standard.
  • Must assist clients by delivering solutions and services as provided by the institution.

Credit Analysis

  • Responsible for the assessment of applications made by prospective clients in line with provisions, guidelines and standards as set out in the SME Credit Policy.
  • Responsible for the preparation and presentation of credit requests to the Credit Committee
  • Ensure a credit proposal is based on a thorough understating of a clients’ businesses dynamics, including risks and capacity to service the exposure.

Portfolio Quality

  • Must support collections team with “soft collections” techniques when required.
  • Responsible for the achievement of monthly portfolio quality standards set for the business.
  • Responsible for adherence to agreed Compliance standards.

General Coordination of the Team

  • Ensuring all team members are productive.
  • Ensuring each team members submit a minimum of 2 cases for disbursement every month.
  • Coordinating team travel requests.
  • Following up with various departments and stakeholders to ensure efficient conversion of cases.
  • Ensuring weekly reports are prepared in time for weekly sales meetings.
  • To lead by example.
  • Any other duties specifically assigned by your supervisor.


  • Responsible for weekly reporting on progress and performance to Management.
  • Responsible for any other task(s) that Management may assign.


  • Degree in a related field
  • Good selling and persuasion skills
  • Good analytical skills
  • Previous experience in similar role in a reputable institution would be advantageous.
  • A demonstrable network of potential clients ready to on-board
  • Must be focused, organized and able to meet deadlines.
  • Must take pride in delivery quality every time.
  • Excellent knowledge of the Ghanaian small and medium business climate and preferences
  • Must be a very experienced Branch Manager, Relationship Manager, Credit Risk Manager and/or Business Manager

Skills / Attributes:

  • Analytical and hard working
  • Self-motivated
  • Excellent communication and interpersonal skills
  • Ability to drive sales while maintaining an eye for portfolio quality.
  • Team spirit is essential.

Interested applicants should send CVs to .

Only shortlisted applicants will be contacted.

Deadline for submission is 2nd May 2023.

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