1 month ago
Job Summary
As an account manager, you play a central role in establishing and expanding customer relationships. Together with you, they will quickly find effective solutions to more complex challenges. In doing so, you make a key contribution to increasing corporate revenue and profit for us and your customers.
- Minimum Qualification:Degree
- Experience Level:Senior level
- Experience Length:4 years
Job Description/Requirements
These are your superpowers:
- You have experience in account management.
- You are responsible for establishing, maintaining and expanding customer relationships in your portfolio.
- You recognize and realize growth opportunities together with your customers.
- You communicate empathetically, friendly and precisely.
- You think logically, can break down and explain complex technical issues in an understandable way.
- You can prioritize and keep a cool head even in stressful situations.
- You are digitally affine, have a passion for online marketing and like to familiarize yourself with new specialist areas.
- You shine with knowledge of WordPress, HTML & CSS.
- You take on responsibility and adhere to coordinated processes.
- You are able to communicate in English if necessary.
- These are your language skills: German at level C2 and English at level B2.
- You lack comprehensive technical knowledge of WordPress, HTML & CSS - but are you still passionate about the position? Then join us as a Junior Account Manager !
This is what your typical day at Digistore24 looks like:
- Structure is everything: After a warm cup of coffee, you start the day by screening all the messages in your e-mail inboxes and messengers and checking the status of your projects. On this basis , you prioritize and plan your current tasks.
- First, you complete high-prio tasks: One of your customers asked you to optimize their funnel. You analyze all parts, from the sales page to upsell flows to the order form. You then agree with him on your recommendations. He is enthusiastic and you are happy about the great feedback!
- Next up is your inbox. Answer technical questions about APIs, upsell flows and split tests in no time.
- If you have another request, you need support and write to your colleagues in the team chat. They can help you quickly - this is how remote teamwork works!
- Before lunch you take your time for a jog in the park.
- Back at the laptop with a fresh head, we start a bug report.
You collect all relevant information to verify the bug and report the problem to your colleagues in development in a well-structured and comprehensible manner. - 1:30 p.m.: In the team call you can find out everything about the latest innovations at Digistore24. You will also exchange questions with other account managers.
- Your iPhone is ringing: A desperate VIP client is planning a big launch tomorrow , but her product approval has been denied. You reassure them and check the approval process.
- The reason is quickly clear: the prices on the product page and the order form do not match. After the adjustment, you let the colleagues from product approval know. The product is online and your customer is happy. She thanks you in a voice message on WhatsApp.
- You have scheduled proactive calls for the afternoon. You noticed that two of your customers are not yet using the new Digistore24 feature. In the calls, you advise them on their benefits and answer their questions about them.
- You know: Tools and strategies in online marketing are constantly evolving. Because it is important to you to always be up to date as an expert , you have planned 30 minutes for a sales psychology workshop today .
- ... is it already evening? At the end of the day you check all the messages again, update your project plans and already plan some topics for tomorrow.
- You go into the end of the day with a good feeling: Today you learned something new again and received great feedback from customers and colleagues. It's just great to see what you can move and how much appreciation you get for it.
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