Infrastructure Operations Manager

Your Responsibilities:

• Develop and execute a comprehensive infrastructure operations strategy aligned with the company's goals.
• Collaborate with the HW Support team, Procurement, and Infrastructure Design teams to identify infrastructure operations needs, define hardware requirements, and develop the company’s infrastructure standards.
• Oversee the day-to-day operations of the HW Support team, ensuring the timely resolution of incidents, problems, and service requests.
• Establish and enforce best practices, policies, and procedures to maintain a high level of system availability and quick incident resolution.
• Develop and monitor SLAs and implement data-driven approaches to measure and improve operational efficiency and effectiveness.
• Drive innovation and evaluate emerging technologies to optimize infrastructure maintenance, reduce costs, and enhance operational capabilities.
• Manage relationships with hardware vendors and service providers, ensuring hardware support agreements are renewed and updated in a timely manner and the contracts are effectively managed.
• Develop and oversee the infrastructure operations budget, making strategic decisions to optimize resource allocation and control costs.
• Lead, develop, and inspire a team of HW Support engineers, fostering a culture of collaboration, innovation, and continuous improvement.
• Set clear performance goals, conduct regular performance reviews, and provide guidance and support for career development.

We expect you to have:

• Proven experience in a senior-level operations management role, preferably as a Manager of Infrastructure Operations or a similar position.
• Deep understanding of data center infrastructure including server equipment, networks, cloud computing, and power distribution systems.
• Strong knowledge of ITIL principles and best practices.
• Excellent leadership and people management skills, including performance management and developing high-performing teams. Your team will include 6 highly professional engineers and will grow in the future.
• Strong analytical and problem-solving abilities, with the ability to make data-driven decisions.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels of the company.
• Bachelor's degree in computer science, information technology, or a related field.