In this role, you will be responsible for overseeing and maintenance of our company's data center infrastructure systems. Your primary focus will be on ensuring the stability and reliability of our global infrastructure. Working alongside our Hardware Support team, you will have the ability to influence change and implement policies and procedures to meet the uptime and performance targets of the infrastructure.
- Minimum Qualification: Degree
- Experience Level: Mid level
- Experience Length: 3 years
- Develop and execute a comprehensive infrastructure operations strategy aligned with the company's goals.
- Collaborate with the HW Support team, Procurement, and Infrastructure Design teams to identify infrastructure operations needs, define hardware requirements, and develop the company’s infrastructure standards.
- Oversee the day-to-day operations of the HW Support team, ensuring the timely resolution of incidents, problems, and service requests.
- Establish and enforce best practices, policies, and procedures to maintain a high level of system availability and quick incident resolution.
- Develop and monitor SLAs and implement data-driven approaches to measure and improve operational efficiency and effectiveness.
- Drive innovation and evaluate emerging technologies to optimize infrastructure maintenance, reduce costs, and enhance operational capabilities.
- Manage relationships with hardware vendors and service providers, ensuring hardware support agreements are renewed and updated in a timely manner and the contracts are effectively managed.
- Develop and oversee the infrastructure operations budget, making strategic decisions to optimize resource allocation and control costs.
- Lead, develop, and inspire a team of HW Support engineers, fostering a culture of collaboration, innovation, and continuous improvement.
- Set clear performance goals, conduct regular performance reviews, and provide guidance and support for career development.
We expect you to have:
- Proven experience in a senior-level operations management role, preferably as a Manager of Infrastructure Operations or a similar position.
- Deep understanding of data center infrastructure including server equipment, networks, cloud computing, and power distribution systems.
- Strong knowledge of ITIL principles and best practices.
- Excellent leadership and people management skills, including performance management and developing high-performing teams. Your team will include 6 highly professional engineers and will grow in the future.
- Strong analytical and problem-solving abilities, with the ability to make data-driven decisions.
- Excellent communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels of the company.
- Bachelor's degree in computer science, information technology, or a related field.
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