Job Summary
The Implementation Consultant with FinThrive is responsible for successfully supporting clients during implementation by helping define application configurations, workflow, and integration with existing host systems. The Implementation Consultant will work closely with the Project Manager to manage project milestones and drive product delivery. Responsibilities include performing current-state assessments and assisting clients to implement best practice solutions and workflow during all aspects of the FinThrive product implementations as assigned. The individual will be part of multiple disciplinary teams in the delivery of customer contractual obligations and is responsible for the successful and timely completion of projects resulting in customer sign-off and project acceptance. This role supports high-volume, fast-paced implementation activities.
- Minimum Qualification:Degree
- Experience Level:Senior level
- Experience Length:5 years
Job Description/Requirements
What you will do
- Assess current-state business processes and suggest best-practice solutions using FinThrive’s technology
- Partner with clients to design, document and deploy application configurations and specifications
- Translate business requirements into functional specifications
- Serve as a liaison with custom development teams to create integration solutions or reports
- Ensure proper deployment of solutions through testing
- Problem solve and analysis of errors based on end-user or quality testing
- Act as a subject matter expert in the application, implementation configuration, and deployment
- Provide a consistent positive experience for all client resources, focusing on client-centric best practices and relationship management
- Coordinate activities amongst Client Delivery resources to ensure successful product and service implementations, promoting an overall positive client experience
- Manage multiple customers through the successful implementation of FinThrive Revenue Cycle Technology solutions
- Ensure the successful completion of quality product and solution implementations utilizing strong leadership, project, and resource management skills
- Set and manage customer expectations
- Understand product data requirements and their relation to product features and functionality
- Remain current on release updates and product knowledge for assigned products
- Provide coordination and clear communication via phone, email and SFDC on case or other client implementation and support activities to both internal and external customers
- Maintain implementation documentation repository
- Maintain a high level of commitment to superior customer satisfaction through the entire duration of the customer relationship
- Support FinThrive’s Compliance Program by adhering to policies and procedures pertaining to HIPAA, FDCPA, FCRA, and other laws applicable to FinThrive’s business practices; this includes becoming familiar with FinThrive’s Code of Ethics, attending training as required, notifying management or FinThrive’s Helpline when there is a compliance concern or incident, HIPAA-compliant handling of patient information, and demonstrable awareness of confidentiality obligations
What you will bring
- Hospital Revenue Cycle knowledge or experience
- Excellent written and verbal communication skills
- Strong organization, analytical, and problem-solving skills, as well as detail-oriented
- Demonstrated ability to work in a team environment that requires quick turnaround and quality output
- Ability to prioritize workload and work efficiently without supervision
- Knowledge of all MS Office Products
- Ability to work concurrently on multiple projects with several teams
- Travel: if needed, up to 25%
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