3 weeks ago

Job Summary

The Hotel Manager is responsible for overseeing the day-to-day operations of the hotel, ensuring a seamless and exceptional guest experience. This role involves managing staff, optimizing hotel services, and implementing strategies to enhance overall efficiency and customer satisfaction.

  • Minimum Qualification: Degree
  • Experience Level: Mid level
  • Experience Length: 3 years

Job Description/Requirements

Key Responsibilities:

Operational Management:

  • Oversee all aspects of hotel operations, including front desk services, housekeeping, maintenance, and food and beverage operations.
  • Ensure adherence to standard operating procedures to maintain high-quality service standards.

Guest Services:

  • Foster a customer-centric environment to ensure excellent guest experiences.
  • Address guest concerns and feedback promptly, striving to exceed customer expectations.

Staff Management:

  • Recruit, train, and supervise hotel staff, including front desk personnel, housekeeping, and other support teams.
  • Conduct performance reviews and provide ongoing training to enhance staff skills and performance.

Financial Management:

  • Develop and manage the hotel budget, including revenue and expense forecasting.
  • Implement cost-control measures to optimize operational efficiency and profitability.

Sales and Marketing:

  • Collaborate with the marketing team to develop and implement strategies to increase hotel occupancy and revenue.
  • Establish and maintain relationships with travel agencies, corporate clients, and local businesses to drive bookings and partnerships.

Facility Maintenance:

  • Ensure the hotel premises are well-maintained, safe, and aesthetically pleasing.
  • Coordinate regular maintenance and repairs to address any issues promptly.

Compliance and Regulations:

  • Ensure compliance with local, state, and federal regulations related to the hospitality industry.
  • Stay informed about industry trends and implement best practices to enhance the hotels competitive edge.

Event Management:

  • Coordinate and oversee events, conferences, and functions hosted at the hotel.
  • Work with clients to ensure their event requirements are met and provide exceptional service.

Quality Assurance:

  • Implement quality control measures to maintain high cleanliness and service standards throughout the hotel.
  • Conduct regular inspections to ensure adherence to brand standards and guest satisfaction.

Community Relations:

  • Establish positive relationships with the local community, businesses, and authorities.
  • Represent the hotel in community events and contribute to its positive image.

Qualifications and Skills:

  • Bachelors degree in Hospitality Management, Business Administration, or a related field.
  • Proven experience in hotel management or a similar role.
  • Strong leadership and interpersonal skills.
  • Excellent communication and negotiation abilities.
  • Financial acumen and budget management experience.
  • Knowledge of hotel software and reservation systems.
  • Problem-solving and decision-making skills.
  • Flexibility and adaptability to a dynamic hospitality environment.

Salary Range: GHC 4,000.00 – GHC 6,000.00 

Location: Accra Pokuasi

Employment Type: Full Time

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