Hotel Manager

Key Responsibilities:

Operational Management:

• Oversee all aspects of hotel operations, including front desk services, housekeeping, maintenance, and food and beverage operations.
• Ensure adherence to standard operating procedures to maintain high-quality service standards.

Guest Services:

• Foster a customer-centric environment to ensure excellent guest experiences.
• Address guest concerns and feedback promptly, striving to exceed customer expectations.

Staff Management:

• Recruit, train, and supervise hotel staff, including front desk personnel, housekeeping, and other support teams.
• Conduct performance reviews and provide ongoing training to enhance staff skills and performance.

Financial Management:

• Develop and manage the hotel budget, including revenue and expense forecasting.
• Implement cost-control measures to optimize operational efficiency and profitability.

Sales and Marketing:

• Collaborate with the marketing team to develop and implement strategies to increase hotel occupancy and revenue.
• Establish and maintain relationships with travel agencies, corporate clients, and local businesses to drive bookings and partnerships.

Facility Maintenance:

• Ensure the hotel premises are well-maintained, safe, and aesthetically pleasing.
• Coordinate regular maintenance and repairs to address any issues promptly.

Compliance and Regulations:

• Ensure compliance with local, state, and federal regulations related to the hospitality industry.
• Stay informed about industry trends and implement best practices to enhance the hotels competitive edge.

Event Management:

• Coordinate and oversee events, conferences, and functions hosted at the hotel.
• Work with clients to ensure their event requirements are met and provide exceptional service.

Quality Assurance:

• Implement quality control measures to maintain high cleanliness and service standards throughout the hotel.
• Conduct regular inspections to ensure adherence to brand standards and guest satisfaction.

Community Relations:

• Establish positive relationships with the local community, businesses, and authorities.
• Represent the hotel in community events and contribute to its positive image.

Qualifications and Skills:

• Bachelors degree in Hospitality Management, Business Administration, or a related field.
• Proven experience in hotel management or a similar role.
• Strong leadership and interpersonal skills.
• Excellent communication and negotiation abilities.
• Financial acumen and budget management experience.
• Knowledge of hotel software and reservation systems.
• Problem-solving and decision-making skills.
• Flexibility and adaptability to a dynamic hospitality environment.

Salary Range: GHC 4,000.00 – GHC 6,000.00 

Location: Accra Pokuasi

Employment Type: Full Time