The Hotel Manager is responsible for overseeing the day-to-day operations of the hotel, ensuring a seamless and exceptional guest experience. This role involves managing staff, optimizing hotel services, and implementing strategies to enhance overall efficiency and customer satisfaction.
- Minimum Qualification: Degree
- Experience Level: Mid level
- Experience Length: 3 years
- Oversee all aspects of hotel operations, including front desk services, housekeeping, maintenance, and food and beverage operations.
- Ensure adherence to standard operating procedures to maintain high-quality service standards.
- Foster a customer-centric environment to ensure excellent guest experiences.
- Address guest concerns and feedback promptly, striving to exceed customer expectations.
- Recruit, train, and supervise hotel staff, including front desk personnel, housekeeping, and other support teams.
- Conduct performance reviews and provide ongoing training to enhance staff skills and performance.
- Develop and manage the hotel budget, including revenue and expense forecasting.
- Implement cost-control measures to optimize operational efficiency and profitability.
Sales and Marketing:
- Collaborate with the marketing team to develop and implement strategies to increase hotel occupancy and revenue.
- Establish and maintain relationships with travel agencies, corporate clients, and local businesses to drive bookings and partnerships.
- Ensure the hotel premises are well-maintained, safe, and aesthetically pleasing.
- Coordinate regular maintenance and repairs to address any issues promptly.
Compliance and Regulations:
- Ensure compliance with local, state, and federal regulations related to the hospitality industry.
- Stay informed about industry trends and implement best practices to enhance the hotels competitive edge.
- Coordinate and oversee events, conferences, and functions hosted at the hotel.
- Work with clients to ensure their event requirements are met and provide exceptional service.
- Implement quality control measures to maintain high cleanliness and service standards throughout the hotel.
- Conduct regular inspections to ensure adherence to brand standards and guest satisfaction.
- Establish positive relationships with the local community, businesses, and authorities.
- Represent the hotel in community events and contribute to its positive image.
Qualifications and Skills:
- Bachelors degree in Hospitality Management, Business Administration, or a related field.
- Proven experience in hotel management or a similar role.
- Strong leadership and interpersonal skills.
- Excellent communication and negotiation abilities.
- Financial acumen and budget management experience.
- Knowledge of hotel software and reservation systems.
- Problem-solving and decision-making skills.
- Flexibility and adaptability to a dynamic hospitality environment.
Salary Range: GHC 4,000.00 – GHC 6,000.00
Location: Accra Pokuasi
Employment Type: Full Time
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