Help Center Support Specialist
Globalization Partners
Customer Service & Support
IT & Telecoms
₵
Confidential
3 weeks ago
Job Summary
As a Help Center Support Specialist, you’ll be part of our expanding Product Support team to work directly with our customers via email, web chat, and phone.
- Minimum Qualification:Degree
- Experience Level:Entry level
- Experience Length:1 year
Job Description/Requirements
What you can expect to do:
- Use your exceptional skills in both written and spoken English to respond to user inquiries.
- Be at the forefront of the ticketing and help in routing issues to the appropriate support experts.
- Track tickets through the resolution process to ensure 100% user satisfaction.
- Respond in real time via a chatbot agent.
- Can work Mondays to Fridays (1:30pm-12am IST)
What we’re looking for:
- 6-12 months of user support experience using a trouble ticketing system in a user support environment. ZenDesk experience is highly preferred.
- A Bachelor’s degree Diploma in International Business/Finance or related discipline is preferred. An Associate’s degree with a year of experience in user support will also be considered.
- Fluent written and spoken English skills.
- A pleasant personality and a commitment to user satisfaction.
- Someone capable of managing shifting priorities, while maintaining organization and control of the expected product outcomes.
- Excellent problem solving and analytical skills.
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