Head of Operations

Responsibilities:

Scheme Administration & Compliance:

• Oversee the end-to-end administration of all schemes, ensuring compliance with NPRA guidelines.
• Maintain accurate records of contributions, benefits, and investments while ensuring timely submission of statutory reports.
• Develop and implement policies and procedures for efficient scheme administration.

 Operational Management:

• Supervise Scheme Administration Officers, optimize workflow processes, and enhance operational efficiency.
• Monitor and ensure seamless processing of pension contributions, withdrawals, and benefit payments.
• Handle escalations, resolve client complaints, and improve service delivery.

Financial & Investment Oversight:

• Monitor Scheme performance, conduct reconciliations, and ensure financial accuracy in all transactions.
• Collaborate with trustees, fund managers, and custodians for effective scheme management.
• Assist in preparing financial statements, reports, and audits for pension schemes.

Stakeholder Engagement & Communication:

• Maintain strong relationships with employers, employees, scheme members, and regulatory bodies.
• Educate and guide scheme members on their pension benefits, rights, and investment options.

Risk Management & Continuous Improvement:

•  Identify, assess, and mitigate risks related to scheme administration and operations.
• Keep abreast of industry trends, regulatory changes, and implement best practices.
• Recommend and implement technological solutions to enhance efficiency.

Qualifications & Experience:

• Bachelor’s Degree in Finance, Accounting, Mathematics, Computer Science or related field.
• Master’s degree or qualification (part/full) in CFA, CA, ACCA, or related certification.
• At least 5-8 years of experience in pension fund administration, financial services, with expertise in pension regulation and guidelines.
• Proficiency in pension administration software.
• Proficiency in AI or business intelligence tools is a plus.
• Not above 40 years
  
  

Key Competencies & Skills:

• Strong leadership, people management, and effective communication skills.
• Excellent analytical and problem-solving abilities.
• High level of integrity and attention to detail.

Location: Accra
Salary Range: Attractive
Employment Type: Full-Time