Head, Alternate Distribution

Key Responsibilities

Strategic Leadership

• Expand market share through innovative products and strategic partnerships.
• Develop and implement a strategic plan for alternate distribution channels, aligning with the company’s overall business objectives.
• Identify emerging trends, customer needs, and market opportunities to expand distribution beyond traditional agencies and retail channels.

Partnership Development and Management

• Identify, establish, and maintain relationships with distribution partners including banks, microfinance institutions, telecoms, online platforms, and affinity groups.
• Negotiate partnership agreements, focusing on terms that promote mutual growth and align with the organization’s objectives.
• Maintain ongoing relationships with partners, ensuring high levels of service, engagement, and satisfaction.

Product & Sales Support

• Develop value propositions tailored to partner and customer segments.
• Support partners with training, tools, and resources to effectively sell insurance products.
• Work with marketing to design campaigns and initiatives that drive channel performance.

Performance Monitoring Reporting & Customer Experience

• Track and analyze the performance of alternate distribution channels, identifying areas for improvement and making data-driven decisions.
• Ensure a seamless, customer-centric experience across all Alternative channels, enhancing satisfaction and loyalty.

What Will Make You Succeed

• Technical Expertise: Bancassurance Experience, Excellent negotiation skills, claims management, sales and partnership management and regulatory compliance.
• Leadership Skills: Strategic thinking, people development and coaching , and decision-making agility.
• Personal Attributes: High integrity, adaptability, critical thinking, and effective communication and influence.

Academic & Professional Qualification

• Bachelor’s degree in business, Finance, Insurance, or a related field; MBA preferred.
• Professional certification (e.g., ACII, CIM).
• Minimum of 10 years’ experience as a leader in Distribution Management and
• Development in insurance, banking financial services, with 5 years in a Senior Management Role.