Facility & Hospitality Manager
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Job summary
The Facility & Hospitality Manager is responsible for the overall day-to-day management, profitability, service quality, safety, and brand experience of the restaurant, playground, swimming pool, cabanas, and lounge. This role requires a hands-on leader who can manage people, deliver premium customer experiences, enforce safety standards, and drive revenue across multiple service areas.
Min Qualification:
Degree
Experience Level:
Senior level
Experience Length:
10 years
Job descriptions & requirements
Key Responsibilities:
Operations Management
- Oversee daily operations of:
- Restaurant & kitchen coordination
- Playground activities and supervision
- Swimming pool and cabana services
- Lounge service (food, drinks, ambience)
- Ensure smooth coordination between departments during peak periods (weekends, holidays, events).
- Develop and enforce standard operating procedures (SOPs).
Customer Experience & Brand Standards
- Ensure high service standards consistent with a modern, family-friendly, middle-class brand.
- Handle guest complaints professionally and resolve issues promptly.
- Monitor cleanliness, ambience, music levels, staff grooming, and customer flow.
- Build loyalty through consistent service quality.
Staff Leadership & Supervision
- Recruit, train, schedule, and supervise all operational staff.
- Enforce discipline, punctuality, and service etiquette.
- Conduct regular staff performance reviews.
- Lead by example during busy service periods.
Financial & Commercial Management
- Manage daily sales reporting across all units.
- Control costs (food, beverages, utilities, labour).
- Monitor cash handling, stock usage, and wastage.
- Work with management to develop pricing, promotions, and weekend packages.
- Support revenue growth through upselling, cabana bookings, events, and lounge spend.
Safety, Compliance & Risk Management
- Ensure strict compliance with:
- Food safety and hygiene standards
- Pool safety regulations and lifeguard protocols
- Playground safety and child supervision policies
- Conduct daily safety checks and incident reporting.
- Ensure all licenses and permits are valid and enforced.
Facilities & Asset Management
- Oversee maintenance of:
- Pool equipment
- Playground installations
- Furniture, cabanas, and fittings
- Report and follow up on repairs promptly.
- Ensure facilities remain modern, functional, and attractive.
Events & Peak-Day Management
- Plan and manage:
- Weekend rush operations
- Private events, birthdays, corporate bookings
- Coordinate staffing, setup, and service execution for events.
- Ensure events meet quality and profitability targets.
Required Qualifications & Experience
- Minimum 10 years experience in hospitality, leisure, and/or facility management.
- Proven experience managing restaurants, lounges, or family entertainment venues.
- Strong leadership and people-management skills.
- Financial awareness (basic P&L understanding).
- Excellent communication and problem-solving skills.
- Ability to work weekends, evenings, and holidays.
Preferred Skills & Attributes
- Customer-focused and detail-oriented
- Calm under pressure
- Physically present and operational (not desk-bound)
- Strong organisational and multitasking ability
- Integrity, reliability, and accountability
Compensation & Benefits
- Competitive monthly salary
- Performance-based bonuses
- Meals on duty
- Modest accommodation
- Career growth opportunities
Location: East Legon
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