General Manager

Responsibilities:

• Have strong experience in hospitality, hotels, apartments, restaurants, lounges, clubs, or entertainment venues.
• Be highly organized, proactive, and able to solve problems quickly.
• Have excellent leadership skills and know how to build, train, motivate, and discipline a team.
• Be passionate about cleanliness, maintenance, and presentation, ensuring the entire property is always in excellent condition.
• Ensure all facilities, equipment, furniture, lighting, sound systems, and guest areas are properly maintained and up to standard.
• Ensure staff are well-groomed, professionally dressed, respectful, punctual, and deliver excellent customer service at all times.
• Oversee smooth and accurate check-in and check-out procedures for apartment guests.
• Maintain high standards in the restaurant by ensuring food quality, presentation, hygiene, and service are consistently excellent.
• Ensure the bar is fully stocked, drinks are prepared correctly, and stock is properly controlled to minimize losses.
• Maintain proper inventory and cost control across all departments.
• Create systems and procedures that improve efficiency and accountability.
• Be financially disciplined and capable of meeting agreed monthly revenue and profit targets.
• Analyze business performance and continuously introduce strategies to increase occupancy, restaurant sales, bar sales, and event bookings.
• Have strong marketing and networking skills, knowing how to attract guests, corporate clients, influencers, and event organizers.
• Be creative enough to organize exciting weekly and monthly events that consistently pull large crowds and increase revenue.
• Have a strong understanding of the local market and know “the streets”—someone who knows how to make things happen, build relationships, and drive traffic to the business.
• Be comfortable working under pressure and willing to go the extra mile to achieve results.
• Have integrity, honesty, and accountability in handling company funds, assets, and operations.
• Be technology-savvy and able to use hotel/property management systems, booking platforms, social media, and reporting tools.
• Submit accurate daily, weekly, and monthly operational and financial reports.

Key Performance Expectations

• Growing apartment occupancy.
• Increasing restaurant and bar revenue.
• Growing event bookings.
• Improving customer satisfaction and guest reviews.
• Building a disciplined, professional team.
• Maintaining the highest standards of cleanliness and presentation.
• Protecting company assets and reducing operational losses.
• Achieving agreed monthly budgets and business targets.

Location: Accra

Salary: Attractive