Head of Operations
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Job summary
The Head of Operations will provide strategic and operational leadership across the institution's day-to-day banking and branch activities. The role will ensure efficient service delivery, strong operational controls, excellent customer experience, and consistent implementation of approved policies and procedures.
Min Qualification:
Degree
Experience Level:
Senior level
Experience Length:
6 years
Language Requirement:
English
Working Hours:
Full Time - 8 to 5
Applicant Location:
Takoradi & Western Region, Ghana
Job descriptions & requirements
Key Responsibilities
- Oversee the daily operations of branches and banking service functions.
- Develop and implement operational procedures to improve efficiency and service quality.
- Ensure branches comply with approved policies, procedures, and internal controls.
- Monitor customer service standards and address operational complaints and challenges.
- Review operational performance and identify areas for improvement.
- Coordinate with other departments to ensure smooth delivery of banking services.
- Monitor branch operational risks and recommend appropriate corrective measures.
- Prepare regular operational performance reports for senior management.
- Support business expansion and the implementation of new operational initiatives.
- Ensure staff are adequately trained on operational procedures and service standards.
Requirements
- Degree in Banking, Finance, Accounting, Business Administration, or a related field.
- Professional banking qualifications will be an advantage.
- 5–7 years' relevant banking or microfinance experience, including management experience.
- Strong leadership, analytical, communication, and problem-solving skills.
- Good understanding of banking operations, internal controls, and customer service.
General Attributes
Coastal Commerce Microfinance Ltd is particularly interested in candidates who demonstrate:
- High ethical standards and unquestionable integrity.
- Strong leadership and decision-making ability.
- Excellent communication and interpersonal skills.
- Strong analytical and problem-solving abilities.
- Sound knowledge of banking and financial services.
- Understanding of regulatory and corporate governance requirements.
- Strong customer and business development orientation.
- Ability to work under pressure and deliver measurable results.
- Good understanding of risk management and internal controls.
- Ability to work collaboratively as part of a senior management team.
- Commitment to continuous improvement and institutional growth.
What the Institution Offers
Successful candidates will have the opportunity to join a growing and ambitious financial institution and play a significant role in strengthening its management structure, expanding its market presence, and contributing to the development of a sustainable and professionally managed financial institution.
How to Apply
Interested and qualified candidates should submit:
- An updated Curriculum Vitae (CV).
- A cover letter stating the position applied for.
- Copies of relevant academic and professional certificates.
Location: Takoradi
Salary: Attractive
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