Front desk (Business Assistant)

Responsibilities

As a Business assistant, you are often a manager's first point of contact with people from both inside and outside the organization.

Tasks will include:

• Devising/maintaining office systems, including data management and filing.
• Manage large amounts of incoming phone calls and messages.
• Meeting and greeting clients at all levels of seniority.
  
• Organizing and maintaining diaries and making appointments.
• Dealing with incoming email, faxes and post, often corresponding on behalf of the manager.
• Carrying out background research and presenting findings.
• Organizing and attending meetings and ensuring the manager is well prepared for meetings.
• Liaising with clients, suppliers and other staff.
• Taking responsibility of accounts and budgets.
• Working closely with management, taking on some of the managers responsibilities.
• Deputizing for the manager, making decisions and delegating work to others in the managers absence.
• Being involved in decision-making processes.
• Represent the company in events, conferences etc.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts and file documents.
• Follow communication procedures, guidelines and policies.
• Ensure that the company has the adequate and suitable resources to complete its activities (e.g., people, material, equipment etc.).
• Maintain relationships with clients/partners/vendors/suppliers.

Requirements and Qualifications:

• High school diploma or BSC certificate
• Associate degree in business (preferred)
• Administrative experience
• Strong customer service and organizational skills
• Basic accounting skills
• Communication skills
• Computer proficiency
• Outstanding communication and interpersonal abilities
• Excellent knowledge of MS Office, databases and information systems
• Good understanding of research methods and data analysis techniques
• Proven customer support experience or experience as a Client Service Representative
• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively.

Location: Spintex Manet junction

Employment Type: Full time