French Customer Advocate

Responsibilities:

• You will interact with customers to provide and process accurate, valid, and complete information with the highest degree of empathy, courtesy, and professionalism.
• Perform problem tracking and ensure that issues are properly prioritized, documented, tracked, and resolved.
• Ensure proper and timely escalation of issues to meet internal and external expectations.
• Identify opportunities and recommendations for continuous process improvement.
• You are expected to deliver service excellence and maximize customer satisfaction.
• Work with the external team to stay updated on product and service knowledge.

Requirements:

• At least 6 months of experience in a customer support role, preferably with email and chat responsibilities.
• French fluency is essential.
• Excellent reading comprehension, verbal, and written communication skills.
• Basic knowledge of cloud-based applications (Google Drive, Google Sheets, Google Docs) and MS Office applications.
• Aptitude to quickly learn and navigate new technology, systems, and applications (tech-savvy).
• BPO experience.
• Excellent people & communication skills.
• Comfortable troubleshooting technical issues over the phone.
• Detail-oriented and organized.
• Ability to work and collaborate with a small, fast-paced team.
• An ability to understand and communicate complex ideas to customers, both verbally and in written form.
• The ability to accept feedback gracefully and with an open mind.
• Intermediate understanding of common Customer Experience best practices.