Food and Beverages Staff
Forest Hotel, Dodowa
Customer Service & Support
Job Summary
The Food and Beverages Officer supports the overall operations of the food and beverage department. They assist in planning, supervising, and coordinating service activities, ensuring excellent guest experience, maintaining quality standards, and optimizing operational efficiency in restaurants, bars, kitchen, pantry and banquet areas.
- Minimum Qualification : High School (S.S.C.E)
- Experience Level : Entry level
- Experience Length : 1 year
Job Description/Requirements
Key Responsibilities:
- Ensure daily food and beverage operations to ensure smooth service and customer satisfaction.
- Support the implementation of service standards and ensure compliance with health, hygiene, and safety regulations.
- Coordinate with kitchen and service staff to ensure timely food delivery and guest satisfaction.
- Monitor inventory levels, order supplies, and ensure proper stock rotation.
- Handle customer complaints professionally and resolve issues promptly.
- Assist in training and mentoring service staff to maintain high service quality.
- Ensure proper setup and cleanliness of dining areas and service stations.
- Support the planning and execution of events, banquets, and special promotions.
- Monitor costs and help control expenses to meet departmental budget targets.
- Compile reports on food and beverage sales, customer feedback, and staff performance.
Requirements and Skills:
- Diploma or degree in Hospitality Management, or a related field..
- Proven work experience as a waiter, waitress, cook and kitchen aid.
- Must have a culinary background if the person is an SHS graduate and good at creating menus.
- Excellent customer service, leadership, and communication skills.
- Ability to work under pressure and handle multiple tasks.
- Proficient in Microsoft Office and point-of-sale (POS) systems.
- Flexible schedule, including weekends and holidays.
How to apply:
- All qualified applicants should submit their resumes with the position they are applying for to: foresthotel83@gmail.com , or to +233 278 190 659 Whatsapp only.
Location: Accra
Employment Type: Full-Time
Salary Range: Attractive
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